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Customs & VAT

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WRENNEIRE
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IOSS is the 'Import One Stop Shop\ a pan-european / EU arrangement allowing all businesses in the EU to collect VAT at the relevant NATIONAL rate, and remote all the returns as a blob to their local tax agency, who then sort it out amongst themselves. Previously you had to register for VAT in every EU state you hit the threshold in, now you can just register in Ireland, and collect and remit VAT for every EU state (customs across the EU probably have noticed our sales now charge ES TVA, or French IVA, etc)

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My Hattons package arrived today with the postman. Just regular international priority postage @ £5.

No communications from Irish Customs about it.

The customs declaration had a bar code  UY---------GB

This number & bar code was also on the postal label with a little IOSS in one corner.

I presume that this code gave customs all the information they needed.

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An Post customs declaration and clearance process appears to be at least partially automated, An Post are responsible for customs clearance and collecting vat Customs only become involved when its deemed necessary to open a parcel to examine its contents. 

The system is likely to be set up to collect vat on a % of parcels rather than all parcels going through the system otherwise the whole system would grind to a standstill if An Post attempted to collect vat on every parcel.

I am having an interesting time at the moment trying to clear a shipment of kits through the An Post system. Apparently An Post were unable to read electronic customs declarations transmitted by NZ Post and  are either unable or unwilling to attempt to enter the data manually by reading the customs declaration on the labels. 

Edited by Mayner
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4 hours ago, DiveController said:

may it would be legible if they turned it upside down or maybe there's a job for @jhb171achill in it? 

So the shipment from NZ is just stuck there? Oh JHC!

I think the chance of a postal worker looking for an individual parcel and reading the label in a modern mail center is pretty slim, the An Post parcel scanning and customs clearance system appears to be automated with minimal human intervention. Its possible the Universal Translator may not have been working when NZ Post transmitted the electronic custom declarations for the shipment to An Post at least a week before the shipment arrived in Ireland

Most of the Irish shipment of loco kits disappeared into the An Post system for 4 weeks before re-emerging in another mail center marked unable to deliver return to sender. Follow up with NZ Post found that An Post got an error message when they attempted to input the electronic customs declarations transmitted by NZ Post.

Fortunately most of the kits were delivered to our Irish customers late last week but one remains in limbo in the An Post system. I don't know whether the kits were delivered as a result of pressure from NZ Post or someone in An Post simply read the labels and put the parcels out for delivery rather than into a shipment to Dublin Airport.

I suspect the last parcel will remain in the system until they enough "returns" to make up a truck load to the Airport

We are getting lots of (written) assurances from NZ Post that this won't happen again, but we have alternative shipper if the problem re-occurs.

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An post at it again!   This time it is some crafting supplies that SWMBO ordered from England, the company are registered and charge the Irish VAT @ 23% on orders.  Like me with my Hatton's orders she had a text message and email from An post to pay customs charges,

she phoned the company she ordered from and advised her to pay it and email them the receipt and they would refund the cost, similar to what Hatton's do, she got the refund straight away, but now have to wait over a week now before An post decide to deliver the parcel.

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There seems to be no logic to it at all.   All of the parcels that I have received from Hatton's since the new Brexit rules came in have had the address label and customs label all filled out, which to me looks correct and gives the relevant information.    As I mentioned previously of the recent (July/August) orders I have had from Hatton's three were stopped for customs charges. Of these once I received the items there were no difference to how the labelling was done. Even our local post person could not understand it.  

I currently have two parcels on the way from Hatton's this week so will see what happens with them.    

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I assume it should tell them that the retailer has availed of the EU's import one stop shop and has therefore already paid the VAT to one of the member states. But I honestly don't know if it's there for the carrier or customs or anybody. In different countries, the carrier is responsible for determining and collecting the VAT and in others (like here in Germany) there are customs officials working in the mails centres and they determine the VAT and duties due and put a sticker on the parcels. It's still a pretty new facility. I guess some officials are still not looking for it, though you'd imagine if it was important it would be much more visible?

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A week after paying the customs charges still no parcel!  An post are just using Brexit as an excuse to make money charging €3.50 for every parcel. Would not be surprised if there profits increase this year.  An post customer service is a complete waste of time they just fob you off with some feeble excuse.  Fourth parcel that has had this problem,  Will have to investigate taking this further. Just not good enough, they are quick to take your money but not  honouring their delivery agreement.

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I'm not defending the delays but the €3.50 charge is very much on the low side compared to other countries. It's €6 here and much much more in some places like Denmark.

From reading some Amazon (UK) seller forums it seems there's a lot of room for error when creating the shipping entities in the Royal Mail system. It can appear that everything is correct but the data has not been transmitted electronically to An Post (etc.) so the parcel gets stopped for customs.

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