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PJR

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Posts posted by PJR

  1. I have to say that Hatton where very good and fast refunding the 48 uk pounds to my account once the goods had been returned to them . I quote Hattons :I am sorry to hear of the issues you have experienced with your parcel from order 000000. Unfortunately, we are aware that there are some issues with the customs declarations we are sending to Ireland, however, are working on a resolution for this with our shipping department here at Hattons and can only apologise profusely for the inconvenience caused by this.

     
    I have made a note on your order that you wish for this order to be fully refunded once back with us, and have arranged this with our Returns Department. As soon as this package is back with us, this will be actioned and a full refund will be made back to your PayPal account. Unfortunately, there are no timescales for exactly when this parcel may arrive back with us, and there is little we can do to hurry these up with Royal Mail - they do have to go back through UK customs to reach us and this can sometimes take a while. Rest assured we will be refunding this order as soon as it has been received and honour your wishes. All the very best in the meantime Paddy.
  2. I just have had a parcel form Hatton's returned due to lack of correct information. No information from An Post other that parcel has been sorted in Dublin 12 mail center  and and left Dublin 12 Mail Centre . When I checked with Royal mail it said it was than leaving the UK ,until yesterday when I checked it had been delivered back to Hatton .  Hatton's are going to refund me .I for one will not be buying from Brixland until they get there act together in royal Mail and An Post

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