Hornby service.

[spudfan]

I had an issue with a Hornby class 66 diesel, 66005. It stopped working and was shorting out the transformer (red light coming on). It was out of warranty and I had bought it from Hattons who are no longer trading. I contacted Hornby who told me to send it over to them. I got it back repaired free of charge. Turned out to be a faulty capacitor.

Their customer service is very good.  

Edited September 2, 2024 by spudfan

[spudfan]

Had another class 66 (66109 PD Ports) repaired out of warranty free of charge. New motor fitted. The customer service is very good as I have said before. I have a few of these class 66 locos and most run fine. These two didn't but Hornby came good in both cases.