irishmail

1 hour ago, declan64 said:

Hattons have requested I pay DHL and they will refund me. The package is out for delivery today - the man in the DHL van even texted me.

I've paid DHL now and I assume Hattons will do the needful. I've still asked them what has gone wrong here as I haven't had this problem before.

I do use Marks and if I was local in Dublin I'd probably use them more.

With eBay from UK sellers no longer an economical option since Brexit I do find pre-owned stuff from Hattons that I simply couldn't find anywhere else (apart from eBay) not to mention their broader range than Marks.
The trunk service is also really handy to keep shipping costs down.

With the recent price inflation in the UK, Marks are actually very competitive now so well worth going to if you can find what you are looking for.

Just out of curiosity, understand if you don't want to into full details, was you order below the £135/€150 limit and did the £15.00 DHL delivery push it over that amount which 'may' have triggered the customs.  Anyway good that Hatton's are sorting it.

1 hour ago, Georgeconna said:

"as long as the item is sent with the correct customs information there would be no issues with the item coming in"

sorry but this is the senders issue, The information needed was not supplied. What are they supposed to do make up the Taric codes on import? sorry that is just not done and there is where the issue was.

Daft that it cant be resolved here while IM is dealing with them though.

Also for any one that has a Magazine subscription from the UK a lad has told me An post are looking to collect about a fiver for the pleasure of customs clearing these.

 

 

So every individual will need to know the the Taric codes for any gifts they send in future!   He clearly put on the packet what the contents were and vale £20.00.  I thought that the codes were more for business's sending abroad rather then individuals sending to friends and family. Going to be fun sending and receiving parcels this coming Christmas.

This is the transcript from my online chat earlier today before  the An post agent ended the chat.   Spoke to brother in law short while ago and he said he put value £20.00 and model railway items on the packet.   Obviously the staff in the Dublin 12 sorting office can not be bothered to read!  

Seán 17:06
Hi, john how can we help ?
john 17:07
I want to know why my letter was not delivered and may be sent back.
Seán 17:11
checking the tracking it seems that the item has been processed to be returned to sender I’m afraid. The customs
declaration which was provided electronically was insufficient. I would advise to refer to the sender to arrange for the item
to be re-issued with the correct information (as per the changes introduced on 1st July) once it arrives back in the country
of origin. If you check our website here: https://www.anpost.com/Media-Centre/News/Customs-declaration-Postal-items
you will be able to see what information is required for an item to be cleared. I am sorry I cannot offer you a more
favourable update on the item today but I hope this information helps you!
john 17:13
it is a gift from a family member. why was i not informed about this and why is it being sent back
what did it say on the declaration form?
Seán 17:14
It looks to be missing something called a TARIC code. You'll need to ask the sender to ensure that complete electronic
data accompanies the item including a 10 digit TARIC code. They can visit our TARIC code finder to see exactly what
information is needed: https://www.anpost.com/Commerce/Parcel-Solutions/International-Parcels/Find-a-TARICCommodity-
code
john 17:16
so why can it not be delivered? It must cost more to send back to uk and postage already paid for delivery to Ireland
Seán 17:19
As advised it failed its clearance check due to the declaration issue and therefore had to be returned for the information to
be fixed. We cannot deliver the item if it fails this.
john 17:21
What happens now, Tracking says will 'try and return to sender which dont sound hopeful. and the package contained
model railway items which are except from customs charges and is a gift from family.
Seán 17:23
The item was scanned leaving last night, the tracking will update on the Royal Mail website showing it being delivered
back to the sender. They an then get this info fixed and have the item resent and then there should be no issues.
john 17:25
so what you are saying is that we can not longer send items to our family between UK & Ireland now. This was not a
business or sales transaction.
Read
Seán 17:28
As long as the item is sent with the correct customs information there would be no issues with the item coming in.
Unfortunately I have given you all the information I can. It was nice talking to you have a great day.
Seán has closed the chat.
How would you r

26 minutes ago, irishthump said:

An A class with a rake of maroon MK1's?!!! You need to have word with them Hornby lads.......

Should have gone to a proper magazine like Railway Modeller.    

Pity Anpost do not have this information and inform 'their' customers of whats going on.  

I was chatting to one of 'their' 'customer' advisers a short while ago trying to find out what was going on then he decided to just end the chat!!!

Have lost all confidence in An post now.  Just feel sorry for our local friendly post person who ends up getting all the flack from irate and frustrated customers.

Quote from @Mayner's post

"Customs explained that An Post is responsible for entering customs data and collecting vat and duties due on behalf of the Revenue, but also responsible for contacting the sender or person receiving the package to make any necessary amendments if there is a problem with the electronic customs declaration transmitted by the sending postal authority to An Post."

I think here is the problem.  Anpost are not making any effort to contact 'their' customers!    

5 minutes ago, DART8118 said:

Irishmail, If you live anywhere close to the DUBLIN MAIL CENTRE, DUBLIN 12, a visit first thing this morning to collect you item might be a good plan.

If I was in the Dublin area then I would have done, however I am the opposite end of the country.  

7 minutes ago, murphaph said:

That's simply unforgivable. The parcel doesn't even make it out of the mails centre and gets sent back?! I think people in Ireland need to start documenting these incidents and making formal complaints to Comreg and/or the responsible minister. What about setting up a Facebook group for affected customers to post their experiences and shame the company into doing what it should be doing as a matter of course?

I am seriously thinking of sending an email to my TD/Minister as Anpost are a complete joke now.  They used to be fine and never had any bother with them, but I think since the customs/VAT changes came in July Anpsost don't seem to have a clue.  They are not even bothering to contact the recipients as to why their mail is being returned to sender (That's if they do return it!)

As I mentioned in an earlier post, there are lots of complaints/comments from people affected by this on the Anpost Facebook page and trust pilot reviews.  Anpost just fob you off with feeble excuses.  

Looking at @Mayner's post he got a clear explanation from customs and it seems that anpost do just not have a clue or resources to know what they are doing.

Sorry for the rant, but I am not very happy at the moment!

Avoid using Anpost is sending items to and from Ireland.  They are now a complete sham!

Anpost is now a complete joke!   Just checked on progress of package sent from my Brother in law from England, now its being sent back.   Track says 'we could not deliver your post. We will try to return to sender'!!!   

1.  Why could they not deliver?  they have not even tried.

2. What do they mean by 'We will try to return it to sender'

the following copied & pasted from Anpost tracking info.

21 September 2021 22:42

We could not deliver your post. We will try to return it to the sender.

20 September 2021 13:19

Your delivery has been sorted DUBLIN MAIL CENTRE, DUBLIN 12

20 September 2021 13:18

We have your post in DUBLIN MAIL CENTRE, DUBLIN 12

20 September 2021 13:17

Your delivery was received by An Post in DUBLIN MAIL CENTRE, DUBLIN 12

Any camera/photography shops near you that may sell slide & negative scanners?

Update

Had one of two parcels from Hatton's delivered this morning (both shipped at same time).   Still no response from Ecomm about the other parcel (for SHMBO) which Anpost have decided to send back to sender, Who told them to as we certainly did not?

Chatting to our postie this morning, apparently  the latest thing is Anpost/customs will not release or dispatch any parcels until the VAT/Custom's charges have been paid on the whole batch or consignment. , seems that they are getting in a right mess with it and maybe why some items are being set back despite the VAT/charges being paid!

Why can they just not send the parcel out once you have paid.   

Quote from the receipt of the VAT we paid on 10th September.   "We will now deliver your item to the below address:"   

14 hours ago, amdaley said:

Its total hit & miss with them especially when it ends up in the black hole that is the Dublin Mails Centre 

I have a registered package coming through at the moment & it looks like its playing a round the houses game.

How many times does a package have to go through there before its eventually free ?

My package arrived there on Friday & its already been sorted twice.

Maybe Broithes tracker dog is on holidays  

 

I have a similar situation, a registered packet was received and sorted in Dublin mails centre yesterday, and this morning it still sits!  Was expecting an update so see it in local office for delivery. Oh well another day then!!   

Maybe the Dubs have a thing about sending items to Mayo.     

36 minutes ago, Blaine said:

Avoid postman padraig completely - use/ask for a courier instead. Parcel2go are good if the sender cant/wont do it

You could well be right there, especially having just read all the recent complaints about an post on their facebook page and trust pilot reviews.

https://www.facebook.com/AnPost

https://ie.trustpilot.com/review/www.anpost.ie

A parcel that I paid the VAT & charges on is now going to be sent back to the sender apparently!!    

"Quote from the live chat with anpost customer service this morning.

Gerard 10:36
This item was scanned as send for delivery on the 10th however it was then =scanned to be processed for return to
sender on the 16th, I would advise that you contact the Ecomm team on ecommchargequery@anpost.com and
they will be able to clarify what is happening with this item.

Have emailed this Ecomm team but so far no reply.  
 

A week after paying the customs charges still no parcel!  An post are just using Brexit as an excuse to make money charging €3.50 for every parcel. Would not be surprised if there profits increase this year.  An post customer service is a complete waste of time they just fob you off with some feeble excuse.  Fourth parcel that has had this problem,  Will have to investigate taking this further. Just not good enough, they are quick to take your money but not  honouring their delivery agreement.

There seems to be no logic to it at all.   All of the parcels that I have received from Hatton's since the new Brexit rules came in have had the address label and customs label all filled out, which to me looks correct and gives the relevant information.    As I mentioned previously of the recent (July/August) orders I have had from Hatton's three were stopped for customs charges. Of these once I received the items there were no difference to how the labelling was done. Even our local post person could not understand it.  

I currently have two parcels on the way from Hatton's this week so will see what happens with them.    

An post at it again!   This time it is some crafting supplies that SWMBO ordered from England, the company are registered and charge the Irish VAT @ 23% on orders.  Like me with my Hatton's orders she had a text message and email from An post to pay customs charges,

she phoned the company she ordered from and advised her to pay it and email them the receipt and they would refund the cost, similar to what Hatton's do, she got the refund straight away, but now have to wait over a week now before An post decide to deliver the parcel.

Used to visit Peco many times before I moved over to Ireland.  The cream teas in the Pullman are very nice indeed. 

Sometimes it can be quite a few months before they publish articles,  I think that the articles for RM is usually planned two or three months in advance. 

I subscribe to the Railway Modeller and will look forward to reading about your layout when it is eventually published.

Regards,

John

In August I had 7 parcels from Hattons and 3 of them were stopped for customs!  No logic to it seems to be random, as the largest parcel (still well under the €150 limit) came with out any problem but a low value item which was £12.00,  approx. €18.00 with postage got stopped for VAT!  As Bob229 said Hattons were good at refunding the VAT & charges. 

Also took over a week for the 3 items to be delivered once i paid the charges!!. 

Never had a satisfactory response from either customs or An Post about this despite sending several emails.

Last week had a Hattons parcel with no problem at all.

Maybe someone in customs don't understand the parcel labelling properly or do not like Hattons parcels..

2 hours ago, amdaley said:

Anyone still having problems with Hattons ?

I just bought a RTR item & was charged the UK vat rate on the item.

I've sent them a message about it & await a reply.

I have found them to be very helpful with the 3 parcels that I have had to pay VAT/customs charges on.  

Great looking layout there, what track did you use?

Regards, John

Hi, JPK, 

Yes the 141 is still available at the moment.

Regards.

John

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MM4108   coach No. 4108

MM4110   coach No. 4102

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Bachmann MM0161 class 141 loco No 161SA in CIE livery.  

Has only ever been out of the box about two times just for test running.  All lights are working and detail pack still unopened.  Few minor scuff marks on box from storage.  

€225.00  including registered post within Ireland.