Welcome to Accurascale's Lifetime Warranty, For Future, Present and Past Models

[Warbonnet]

We like to shake the market up as you know, so we have decided to review our warranty window of one year and extend it to an incredible, industry first, of a lifetime manufacturer’s warranty on all new, in stock and forthcoming Accurascale models!

But, what about the Accurascale models you already own? Well, we have not forgotten about you either!

So, how about this? We are EXTENDING our lifetime manufacturer’s warranty to all models ever sold new by us, or new by our retailers in the past, too!
This covers;

• Locomotives
• Coaches
• Wagons
• Accessories

We really believe in our models, so we will stand over them for life!
Should you be considering your next model purchase, you can check out our range, safe in the knowledge that we will have you covered, for life!

See all terms and conditions by clicking here

Need to contact us about a warranty issue? Contact us now now by clicking the chat icon (If you purchased direct from our website, have your order number ready. If you purchased from a retailer please include either a photo of your receipt or order confirmation email in the email)

View the full article

[DJ Dangerous]

2 hours ago, Warbonnet said:

We like to shake the market up as you know, so we have decided to review our warranty window of one year and extend it to an incredible, industry first, of a lifetime manufacturer’s warranty on all new, in stock and forthcoming Accurascale models!

But, what about the Accurascale models you already own? Well, we have not forgotten about you either!

So, how about this? We are EXTENDING our lifetime manufacturer’s warranty to all models ever sold new by us, or new by our retailers in the past, too!
This covers;

• Locomotives
• Coaches
• Wagons
• Accessories

We really believe in our models, so we will stand over them for life!
Should you be considering your next model purchase, you can check out our range, safe in the knowledge that we will have you covered, for life!

See all terms and conditions by clicking here

Need to contact us about a warranty issue? Contact us now now by clicking the chat icon (If you purchased direct from our website, have your order number ready. If you purchased from a retailer please include either a photo of your receipt or order confirmation email in the email)

View the full article

 

As with the IRM warranty, thank you!

Mind still blown.

[DJ Dangerous]

Slight update to the lifetime warranty process posted on RMWeb:

 

Quote

Not super impressed with the response from Accurascale on this.

There is a new warranty policy "to prioritise genuine warranty cases" which is that the item must be returned at my cost, after paying a £5 application fee. Provided the warranty claim is accepted, the £5 and postage cost will be reimbursed by way of a discount code against future purchases from the Accurascale website. So the customer is out of pocket, ok by a small amount, until such a time as they might choose to use the saving against another purchase. In my case I am sure I will use the discount code at some point, but even so it's not a genuine reimbursement. I understand there may be a need to manage the risk of false claims but it doesn't feel like the previously excellent service I've received from AS. My own opinion but I am not convinced a £5 "reimbursable" fee will deter someone trying to claim for their own damage, but it is irritating as a genuine customer with a genuine problem.

 

The last warranty return I had with them was brilliant. Ironically for the exact same surging motor problem, just a different loco (class 92). They supplied a free return post label, I sent it back, and a few weeks later it reappeared fixed. How it should be, IMO. Maybe I have been spoiled by what was previously a standout experience for the right reasons.