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Refund for delayed Irish Rail journey

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Hi folks.

I'm curious to know if anyone has successfully received a refund for a delayed Irish Rail train. The process isn't straightforward: found a number to call and then told to send an email to customer care. 

I booked a trip from Newbridge to Killarney on Friday just gone. There was a delay of over an hour getting the connecting train from Portlaoise to Mallow, which means we missed the connecting train to Killarney and arrived 2 hours late. Ah well, a story to tell the grandkids. 

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