Refund for delayed Irish Rail journey

[Peter]

Hi folks.

I'm curious to know if anyone has successfully received a refund for a delayed Irish Rail train. The process isn't straightforward: found a number to call and then told to send an email to customer care. 

I booked a trip from Newbridge to Killarney on Friday just gone. There was a delay of over an hour getting the connecting train from Portlaoise to Mallow, which means we missed the connecting train to Killarney and arrived 2 hours late. Ah well, a story to tell the grandkids. 

[thewanderer]

See https://www.irishrail.ie/en-ie/travel-information/passenger-charter-know-your-rights/irish-domestic-rail-travel#compensation

Fill out this form https://www.irishrail.ie/IrishRail/media/Imported/combined_charter_refund_form_2017.pdf and post to Customer Care, Connolly Station, Dublin 1.

 

[Peter]

Thanks so much for the reply. Will fill that out now.