west_clare_wanderer Posted May 31 Posted May 31 In these days of world turmoil, constant complaining, negativity, and division, sometimes it is nice to highlight the positives. So, i just want to say a big thank you to IRM (Accurascale) on some wonderful customer service. Late on Tuesday (around 5.30pm), I submitted quite a big order for wagons. Fast forward to midday on Thursday, and a big box of goodies turns up. You couldn't ask for more. No connection, apart from being a very satisfied customer (although my wallet may not agree!!! ). I'm going to get my pre-order in now for some unfitted H vans and some bubble cement wagons. Time to get saving! Thank you IRM David 7 1 Quote
Drew Posted May 31 Posted May 31 Absolutely agree. Always responsive. Hopefully the logistics of the new Accurascale/IRM won't be a problem 2 Quote
Dempsey Posted June 3 Posted June 3 Agreed. While I have had very few causes to use the customer service, the times I have had too use the service have been brilliant in the response 1 Quote
Mol_PMB Posted June 3 Posted June 3 Yes, the IRM customer service humans are wonderful and very much appreciated. Thank you! i did have a run-in with their AI when it started lying to me, and then made up more lies to try and cover its tracks! Hopefully that experiment has stopped now. 1 2 Quote
Georgeconna Posted June 4 Posted June 4 (edited) On 31/5/2025 at 9:24 AM, west_clare_wanderer said: In these days of world turmoil, constant complaining, negativity, and division, sometimes it is nice to highlight the positives. So, i just want to say a big thank you to IRM (Accurascale) on some wonderful customer service. Late on Tuesday (around 5.30pm), I submitted quite a big order for wagons. Fast forward to midday on Thursday, and a big box of goodies turns up. You couldn't ask for more. No connection, apart from being a very satisfied customer (although my wallet may not agree!!! ). I'm going to get my pre-order in now for some unfitted H vans and some bubble cement wagons. Time to get saving! Thank you IRM David Fran was late for his Dinner that night after packing all those models, twas stone cold I was told when he got home. Edited June 4 by Georgeconna 2 Quote
west_clare_wanderer Posted June 4 Author Posted June 4 24 minutes ago, Georgeconna said: Fran was late for his Dinner that night after packing all those models, twas stone cold I was told when I got home. Ha ha. Well, the positive is that my order must have paid for a new microwave for the office! No more going hungry boys 2 Quote
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