amdaley

An Post always have an answer for everything 

I'm completely puzzled by what happened with a package from the Ukraine sent to my wife last week.

The total value of the contents was $30 including postage as can be seen by the customs declarations & what was on the invoice as well.

She received a customs charge for €11.88 as they valued the contents at €36.47 ?

I queried it with them & this is the reply I got back today.

Total Contents in (EUR)

€30.00

 

Postage in Currency (EUR)

€6.47

 

Contents Total

€30.00

Postage Total

€6.47

Total

€36.47

 

Import Duty

€0.00

Excise Duty

€0.00

VAT

€8.38

An Post Fee

€3.50

Total Payment Due

€11.88

There is no refund due on the below item from An Post as the charges were applied based on the information An Post received from the sending country.

 

Kind regards "

 

Why would a seller put one value on a customs declaration & invoice & then have a different value sent electronically ?

I smell a scam here as it seems An Post can put whatever value they like on a package & there f**k all you can do about it 

 

Tony.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

26 minutes ago, jhb171achill said:

Cheek of him….. “no comments on pricing”!

375 in brexitpounds is €440 - more than doubling his money BEFORE charges are added. Blatant gouging - I sincerely hope nobody buys it.

Price gouging at its finest 

As a matter of interest.

Anyone claim a refund of charges paid & actually receive anything & if so how long did it take ?

Tony.

That's a problem with a lot of British Retailers.

They don't understand the codes or else they use the wrong ones.

25 minutes ago, murphaph said:

€400 for a tippex 071 anyone?

http://www.adverts.ie/25559350

 

I hear its a 12" to the foot model

31 minutes ago, mphoey said:

are books not vat exempt

Yes they are but if the customs declaration was incorrect then they don't know whets in the package.

I think there is also footage of the end of the Carrigrohane Road with the big high rock cliff on the left. 

4 minutes ago, spudfan said:

'Take Back Control' [of your finances"...  This assumes I had control in the first place...

I'd say that after all the A Class orders that there's no finances left to control

2 hours ago, Georgeconna said:

Personally Not a great fan of these influencers TBH plus they dont half rabbit on!. She seems a daycent ol sort though. 

Ya man Sam was on the Hornby Program,I did chuckle when he blew the trip in his gaf whilst connecting up some super controller.

They're a good way to see a model & its features but I wouldn't take what they say as gospel.

Their lack of knowledge of the prototype often leads them to miss the most obvious mistakes made in a model.

12 hours ago, Mayner said:

I worked for regulatory bodies in both Ireland and New Zealand, sometimes they end up in the pockets of the industries they are intended to regulate.

Large organisations such as Government Departments, regulatory bodies, the banks and An Post tend to behave as a living organism and tend to treat any challenge or criticism in a similar manner to our antibodies fighting an infection and are prepared to fight most challenges through the courts until the plaintiff either dies or runs out of money rather than admit to a mistake or error.

Well the last financial regulator we had in this country used to play golf with the very bankers he was supposed to be regulating & we all saw how that turned out 

26 minutes ago, Mayner said:

I had an interesting response to a complaint I lodged with the Office of the Communications Regulator that An Post was misleading customers and postal authorities by advising that items were rejected by the Revenue Commissioners and items still in An Post's possession had been returned to sender.

The Irish Communications Regulator basically replied that they did not want to know, as I had not lodged an official complaint with an Post and were not interested in anything to do with customs.

An Post advised me early in September than an item was rejected by the Revenue and had been returned to sender, but managed to scan the item in the Dublin Mail Centre four weeks after it was returned to sender, eight weeks later I can only assume that An Post have lost the item as it has not re-materialised in the NZ Post tracking system or been physically returned.

On the positive side I am trialing DHL Express for a high value DTP shipment to the UK, our DHLs account managers advice was not to complete or worry about the customs declaration as they would complete it correctly as customs clearance is included in the shipping fee.

 

I see the communications regulator is as useful as the financial regulator we used to have

Got a chance to test out my A1 on a rolling road in DC & after fitting a LokPilot 5 decoder in DCC.

As smooth as a baby's arse & so very quiet.

I'll have to get a sound decoder for it so I'll know its actually running 

Beautiful model 

My A1 arrived this morning.

Just sitting here admiring it in its presentation box.

Beautiful looking model 

Trust my package to go out on a long weekend so won't get it until Tuesday.

Saturday deliveries where I live are unheard of 

5 minutes ago, Warbonnet said:

Hi everyone,

Wondering how many more A Classes there are to be sent out? This much... 

This pile represents about the final third of orders that will be sent out between now and next Friday. It's only when you see the volume for itself do you begin to understand just how many of these had to be picked, box made, wrapped, labelled and shipped. Our warehousing team will now work throughout the bank holiday to pick, wrap and label orders to get them out to you as quickly as possible. 

This is by far the biggest order volume we've ever handled, with it dwarfing any previous run of wagons for either IRM or Accurascale. It's fantastic that our A Class locos have seen such a huge demand. It's been a learning curve for all of us, and we will put in measures to streamline order dispatch, but if we want our locomotives to be wrapped securely so they arrive to your layout in perfect condition it takes a lot more than a bit of card, tape and bubble wrap. It takes a bit of time to ensure you can enjoy them out of the box for many years to come.

Thank you once again for your continued patience and understanding. If you are still waiting then it's worth reading the customer testimonials from those who have received theirs so far to know it is well worth the wait. Thanks also goes to our warehouse staff who have done trojan work, including 15 hour days to get them out the door. They're flat out and have been for 10 days now. 

It's been a long wait, we know that better than anyone, but we've been overjoyed to see them arrive in peoples hands, enjoyed on their layouts and the feedback on the locomotive itself has been fantastic and very much appreciated. If you knew half the story over the past three years, particularly since the pandemic, then you'd be slightly amazed they got here at all, but that's another story for another day. 

In the meantime, plaudits should go to Patrick for his extensive research, Richie's extensive surveying and project management, our CAD man Eugen who drew the locos in 3D, Gareth for his excellent decoration artwork, the late Anthony McDonald who was instrumental in assisting Patrick with research, the ITG gang in supporting us from day one with research and access to A39r, ESU for coming from Germany to record the sounds for the decoders and assisting on all DCC functionality IWT for shipping them from China to Dublin and dealing with all the rail challenges that sprung up along the way, Stephen for putting us all together in the first place and our factory who have manufactured a masterpiece in OO scale. Now our warehouse staff who are shipping them out. (I've sure I've missed people, if I have I'm very sorry!)

However, the biggest thank you of all is to you, our customers, who have supported us from day one, offered us great encouragement and understanding when timelines slipped, and most of all, opened your wallets and believed in our models. Thank you from all of us at IRM. 

Oh, and those boxes? Well, more on that this Sunday. 

Cheers!

Fran (On behalf of IRM)

I got a postal notification last night so will probably be delivered Monday. 

Thanks lads. 

You can all stop now & takes a few days off

Tony. 

4 minutes ago, Warbonnet said:

Hi Tony,

Many thanks for that. We have a policy of dispatching order date fully paid first, then by order date thereafter, with order first pay later slotting in there, but it seems a few slipped through the net in this case. We have informed the warehouse team to ensure this is strictly adhered to going forward in fairness to everyone.

Cheers!

Fran 

Thanks Fran.

I was just wondering how it's being handled.

Regards.

Tony.

2 hours ago, Warbonnet said:

Hi everyone,

It's safe to say that the A Class is our most ordered IRM model to date, ever. Pre-orders for our first locomotive dwarfed any wagon release by three times at the very least.

We always knew dispatch would take longer than it did for any wagon run we have done, particularly when considering the weight of the locos and the extra packing required. However, we didn't quite anticipate just how long.

The good news is that the mountain of pre-orders has now become a mere hill, but we still have a good bit to go.

Our warehouse crew have been packing A Classes for over a week now, and such is the deluge of orders we have received we have them working overtime in the evenings and this weekend to get the orders out as quick as we can.

To speed things up further, we approached a temp agency and asked for four additional temp staff members to come and join our drive to get the locos out the door. Sadly, none of them showed up, such is the demands currently for labour in the logistics industry, especially at this time of year with Christmas fast approaching.

So, that's where we are. Our warehouse team estimate that the current backlog of A Class orders will be cleared by next Friday, October 29th. We do apologise for this delay, but we are flat out going as fast as we can. This also goes for any orders that have been requested for collection, as they are in the same queue as postal orders.

We want your A Class turning up properly protected, in one piece and ready for action on you, so we must take the time to pack them properly.

Thank you for your patience, understanding and continued support for IRM, and of course your passion for our first locomotive. We promise that it will be well worth the wait.

Thanks,

Fran (on behalf of IRM) 

No problem Fran. I'm sure you're working as fast as possible.

Mine will arrive when it arrives but as a matter of interest can I ask what method decides how these are dispatched ?

Is it by date ordered, date paid or is it purely random ?

Thanks.

Tony.

13 minutes ago, Georgeconna said:

Well my Western has arrived in Dublin!  An post are waiting for payment of the customs charges but I got no email or SMS from them so chasing that up now.

This  order was from the Cheltenham Model Centre, I provided them with the Taric Code and the info need to get the customs entry sorted, The CMC never heard of a Taric code so this would of not been on the package had I not advised them and therefore it would of been returned to sender. good job I asked!

They should send you a card requesting payment but it will usually take a couple of days. I have found that sending An Post a message on Twitter is a good way of contacting them.

2 minutes ago, jhb171achill said:

I think I’d prefer “chaos” to “boris….”

So would a lot of Brits at this stage but they just won't admit it 

41 minutes ago, DiveController said:

1921 The British leave Ireland (more than less), chaos ensues

2021 The British have left the EU, more chaos ....  

There's one common denominator in the above, well actually there's two, British & Chaos but the first one definitely caused the second on both occasions 

3 minutes ago, jhb171achill said:

An Post Office: They go to Kilkenny via Cahirciveen, Glenties, Glendalough, Mount Leinster, Ballybay, Omagh, Millstreet, Multyfarnham and Fermoy - in that order….. 

Plenty of places along the way for delays

1 hour ago, gm171 kk said:

Do, I'll cover the diesel to Kilkenny 

Who said anything about driving to Kilkenny. Its going by An Post

Check your local post office in about two years

4 hours ago, gm171 kk said:

Thought I'd have mine today after being dispatched yesterday... But An Post sent my A class to Killarney by mistake.

Its ok, don't worry I'll collect it for you 

3 hours ago, Georgeconna said:

Same here, Mail Sent.

Asking for a friend, the standard decoders for the A, When will you envisage this coming back into stock?

 

You can get them here if needed.

https://www.modellbahnshop-lippe.com/Digital/Decoder+without+sound/ESU-59659/gb/modell_330091.html

They are the recommended non sound decoder for the A class.

I ordered two last week & they arrived this morning via UPS.

Tony.

12 minutes ago, ak425 said:

Be aware of the customs charge.  I got a Class 33 from Rails of Sheffield and had to pay the charge to An Post It arrived a few days later.

Rails send items to Ireland without Vat so you pay the Irish Vat + An Post charge.

Tony.