A few weeks back I ordered some US detailing parts from an online retailer that I use quite a bit to feed my yank habit. I also ordered an Atlas grain hopper as part of the order. Unfortunately somewhere in the postage system the package had an altercation with some heavy machinery. When the package finally showed up this was presented to me.
Inside my detail parts were fine. Sadly, the freight car didn't fair so well... (
The ladder end detail, etched roof walkway and bogie took quite a battering, while the steel weights inside the car broke loose.
The package was well packed and I have purchased from the same retailer before with absolutely no problem. It just goes to show that the postal services might not be as careful with your package as you might have hoped! Sometimes it does pay to shop local.
Having said that, I have bought hundreds of times online, both model railway items and other stuff from all over the world. Never once has something like this happened, so I should count myself lucky I guess. The An Post guy who usually drops off parcels here is brilliant too, and is always careful with our stuff and more than happy to look after deliveries for me and my brother. His dad is into trains, so knows how fragile they can be. He was embarrassed dropping this package off!
I emailed the retailer explaining what happened and they refunded me straight away. I offered to send them pictures but they had no hesitation that I was genuine and refunded me without question. Top service, and I will use them again in the future. I also think that I might be able to repair it, certainly worth a go!
Anyone have any mail order horror stories? (Thai brides don't count! )