Ebayers gonna eBay unfortunately..
And yes, as DJ mentions answering multiple queries on our support channels, often from the same person is very time intensive and does take some time to get back to people while trying to also resolve the issues with our 3PL. I am hoping to get to peoples tickets in the next few days as time allows
By way of an update, we have now resolved the issue with the VAT set up, done a few tests orders to confirm it works, and customer orders are now shipping, hopefully with no one getting payment requests from DPD.. I am working on updating the tracking on people’s orders on their IRM accounts at the moment, and hope to have this done by lunchtime tomorrow.. The system should email the tracking info as normal once I update your order
Sorry to the delay everyone, but hopefully the wagons are worth the wait..