IRM customer service

[The Derry Road]

IRM A Class

I was fortunate to buy two of these top class locos and their sound chips, unfortunitly one loco had to be returned under warranty to IRM, where a drive shaft had become loose during transit. I have to say the service, response and professionalism I received was first class in the process of correcting the fault. The loco is now back and on Layout running perfect. So again hats off to the team at IRM towers for their customer service, a special mention to Patrick and Stephen, for their professional prompt and efficient service. A big thank you from me. Ray Kane

[josefstadt]

I recently ordered a twin pack of the blue Tara wagons. The order was placed at 01:37 Monday and the package was on the doorstep at 08:10 Tuesday! Outstanding service. Hats off to the crew processing and dispatching the order - you must have Speedy Gonzales working with you.  

Edited November 23, 2021 by josefstadt

[Broithe]

4 minutes ago, josefstadt said:

I recently ordered a twin pack of the blue Tara wagons. The order was placed at 01:37 Monday and the package was on the doorstep at 08:10 Tuesday! Outstanding service. Hats off to the crew processing and dispatching the order - you must have Speedy Gonzales working with you.  

With the recent surge in sales, they've been able to buy @Garfielda new chain for his bike.

[K801]

Agreed, IRM #1 for customer service, I hope a few more new announcements come soon