Sorry to hear. It's not the poor customs lady's fault that brexit happened the way it did, she's just an employee following the law and the rules of the post brexit era. I'm sure Chris will figure out what paperwork is needed in future. It is a mess losing the freedom of seamless movement of goods and services between the UK and EU. I haven't bought anything from the likes of Peters Spares, Rail Match, Dapol, nor Rails for 2 years, switched to German retailers, only Hattons because they are set up for DDP so their parcels arrive here with no customs issues nor delays. Another brexit dividend for the hobby Not long back from brexitistan myself.