BosKonay

They weren’t cheap at the time and the maker has since stopped all making. That image is one of my sets. I really must dig them out.

There is no whatsapp support? It’s only used for one way alerts around shipping. Best to use email or live chat or facebook messenger or instagram DMs all of which go to the support team. It’s also not policy or probably gdpr to comment on the specifics of one customers account but suffice it to say the suspension was not for an order cancellation and we can leave it there.

For clarity it’s the removal of de minimis. The charge doesn’t apply to goods shipped under the IOSS programme which means all vat and charges are paid by the shipper (which is how we ship from the UK to the EU)

If you’re paid and all looks well in your account you should get confirmation of dispatch and tracking details in the comings days!

The new normal

Fwiw it’s not a field it’s shopifys own calculation of all paid orders net of discounts and it’s not editable. Its likely not factoring in historical spend from the irm club before that was discontinued.

To be Fair the A3 and A4 were very much Hattons models, not Heljan. Manufactured by Heljan, yes, but entirely to a specification demanded by Hattons. We do now own all the tooling, and they may reappear in the future with engineering upgrades.

Definitely details for a private support ticket tbf.

Assuming it was accurate in the first place. Some of the spends were a little overinflated on import and the system won’t move the spend u til you actually hit that level ‘for real’. You should be able to compare the number with your actual sum paid orders and we can also output a report for you with that data.

I think Patrick was looking after that for you. This forum isnt for specific support issues i’m afraid. On the payment demands the automations don’t work on the imported orders so Andrew has been working through the list to email. If anyone hasn’t had one yet you can drop a ticket and be sent one.

The system recalculates post deployment so the fell to bits can be ignored. Tiers are based on spend and spend earns points. The process is detailed on the rewards page and is literally that simple. All IRM and Accura orders are in accurascale.com and all heljan orders are self contained on that system for now.

What method are you trying?

Both are in the warehouse but bear in mind we don’t merge orders unless you ask us to

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