BosKonay

Fwiw it’s not a field it’s shopifys own calculation of all paid orders net of discounts and it’s not editable. Its likely not factoring in historical spend from the irm club before that was discontinued.

To be Fair the A3 and A4 were very much Hattons models, not Heljan. Manufactured by Heljan, yes, but entirely to a specification demanded by Hattons. We do now own all the tooling, and they may reappear in the future with engineering upgrades.

Definitely details for a private support ticket tbf.

Assuming it was accurate in the first place. Some of the spends were a little overinflated on import and the system won’t move the spend u til you actually hit that level ‘for real’. You should be able to compare the number with your actual sum paid orders and we can also output a report for you with that data.

I think Patrick was looking after that for you. This forum isnt for specific support issues i’m afraid. On the payment demands the automations don’t work on the imported orders so Andrew has been working through the list to email. If anyone hasn’t had one yet you can drop a ticket and be sent one.

The system recalculates post deployment so the fell to bits can be ignored. Tiers are based on spend and spend earns points. The process is detailed on the rewards page and is literally that simple. All IRM and Accura orders are in accurascale.com and all heljan orders are self contained on that system for now.

What method are you trying?

Both are in the warehouse but bear in mind we don’t merge orders unless you ask us to

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Once everyone’s thinking about the local model shop!

Or indeed accurascale’s

The response to the website has been tremendous and heartening that the right call was made for the customers benefit.

Indeed. quite the U Turn. Luckily we can see all the edits!

Actually we have a dedicated mini warehouse with two colleagues in Darlington who only handle parts. When did you last interact? Maybe we've fixed the issues you previously encountered?

That's the issue and why this reset was needed.

In fairness, where is the hypocrisy? Massive discounting undercut small retailers, and hurt the manufacturer, leading to the closure of small retailers (we've lost 14 this year alone) and a downward spiral of customers waiting for the massive discount, again hurting the manufacturer. Any direct retailer customers of Heljan were given a heads up before the announcement. The only way to 'fix' it is a commercial reset. Which is what has happened. Anything else is just rose tinted goggles unfortunately, and we're enormously excited about what we can bring to this 70 year old Brand and legacy.

<cough>

Thats the question I guess. From a numbers basis we could do something like the 121 or C class for maybe 399-450 Pounds / 450-500€

Would there be a market for a short run of irish 7mm? (like a 1000 unit limited run of something as much for the shelf as the layout?)

A small packaging issue but we hope we can catch up again and get them here asap.

It may be your ISP is using IPs that are austrian is some database. Just choose germany from the list and it should cop on. Or indeed bookmark https://www.accurascale.de/en

Welcome Paul!

Ultimately they are literally hand made and hand painted by our amazing team in China!

No it’s to cover a loophole that we don’t use at all. It doesn’t apply as we already use the two legal and approved methods already for parcels under 150 and above