BosKonay

Transit at the moment, on FAST boats, is at least 5 weeks, and depending on routing can be a lot more, with most ships still going around Africa.

Not a port we use thankfully

What’s the web site address?

If you can write CV’s just write the value 8 to CV8 then power down and power up the loco (allow a minute for the stay alives to drain) and you should end up with a factory reset. Any trouble just drop a line or live chat to support

More storage added to the server, all should be fine now, thanks for the heads up.

The Jury is still out tbh, the cost to us is about the same, but in 'real' terms it cuts delivery down to about a week / ten days, from 8-10 weeks on a ship, and then a week to 10 days on top, but clearly we could have better communicated that.

It was a test and probably won’t be repeated. In real terms the packs came in about 8 weeks faster but in practical terms the couple of days waiting for the last mile has upset too many. We will continue reviewing and trying to keep most people happy most of the time.

Your earlier ‘Nope’ suggested you had not received yours yet hence the comment.

Tracking suggests yours delivered this morning Denis. If not please check and contact support?

A collection of topics about the future of the hobby have been merged into this one.

Lads. lads. lads. we hit delays we get complaints we bring some stuff in early (from a different factory and a simpler item) and we get complaints. Seems no one has any patience or appreciation any more. I’m locking this for a few days until you all have your ahead of schedule wagon packs. For clarity, orders are shipped in order of payment date, and there are a chunk of packs to get through, as well as the Mark 2,s and other orders. We're a small team, and your patience is appreciated, and your complaints are best directed directly at us, so we can actually check out your concerns, rather than complaining for the sake of it on here.

Thanks for your Patience gentlemen! If you’ve any worries do get on to our helpdesk but they are all on the way

We do offer some trade terms, and the Mark 2 b/c packs should be in stock there tomorrow, as well as some other items. As always if you are in a shop, and don't see IRM stuff, ask them why not

Should be here for September hopefully so.

We’re working closely with the factory on streamlining a steady flow rather than massive deliveries at once which should help speed the fun and the pain

Yes we start shipments on Monday We are shipping monday. Ahead of schedule

they did indeed sell out incredibly quickly, but with the fuel oil tankers and H vans also in production, we don’t have the wiggle room to add additional packs on to this run so while there might be the usual, very small amount on sale once pre-orders are processed. It will be very very small i.e. under 20 packs of each.

Drop support a line with your order reference

Who did it say on your tracking? It may well have said DHL at the time of order but carriers have changed and evolved since as rates and service changes

We wish

I did some pruning to remove what was inaccurate assertions made in a downright rude manner. Feedback is great but when you’re wrong and double down when proven wrong with rudeness and arrogance you earn a little holiday from the forum. You’re welcome.

All is in hand and certainly no need for worry. Drop support a line with your order number if nothings refreshed by Monday once the carriers wake up.

We took any available stocks, but the tools are pretty knackered tbh you'd be better off making new versions.

we had a bit of labeling issues at the end of May, which is why some of you will see tracking active for a week or so when it was only actually fulfilled today or yesterday, but if you allow 24 hours for the tracking to update all should be well