Order dispatch time.

[amdaley]

Hi Everyone.

How long does it normally take Mark's Models to dispatch orders & do they send you an email when they dispatch an order.

I ordered some track online last Sat & have heard nothing since. Not in any particular hurry but just wanted to know as I normally don't use Marks ?

Thanks.

Tony.

[irishmail]

I have only  delt with them a few times. Last time I ordered online  from them  it  took  about three days  before they  done  the  order.  I did  get an  email  when  the  order  was  posted, but  no tracking  info.  You  should of heard  from them by now, so  maybe  a quick  call to them.  

 

[amdaley]

1 hour ago, irishmail said:

I have only  delt with them a few times. Last time I ordered online  from them  it  took  about three days  before they  done  the  order.  I did  get an  email  when  the  order  was  posted, but  no tracking  info.  You  should of heard  from them by now, so  maybe  a quick  call to them.  

 

I rang them & they said it had been delivered on Tuesday.

The GLS courier just left it propped up against a wall on the side of the house where nobody goes.

No attempt to ring the bell or anything & I got no notification from Marks that it had been dispatched or delivered.

That's twice in two weeks now we've had problems with GLS 

Previously they left a large box of dog food out in the lashing rain.

Tony.

 

[irishmail]

Strangely enough I had a delivery from MSL lippe in Germany by GLS last week.  Tracking originally said out for delivery for Thursday,  then later that night got email from them saying sorry we were unable to deliver your parcel, but no reason given, the next day exactly the same thing happened, and it was eventually delivered on Saturday afternoon.   

Have found GLS can be hit and miss,  depending on who the delivery driver is, some knock at the door and hand over the parcel, some just leave it.

 

[ttc0169]

1 hour ago, irishmail said:

Strangely enough I had a delivery from MSL lippe in Germany by GLS last week.  Tracking originally said out for delivery for Thursday,  then later that night got email from them saying sorry we were unable to deliver your parcel, but no reason given, the next day exactly the same thing happened, and it was eventually delivered on Saturday afternoon.   

Have found GLS can be hit and miss,  depending on who the delivery driver is, some knock at the door and hand over the parcel, some just leave it.

 

I had a similar experience with GLS recently too John. 

[amdaley]

5 hours ago, irishmail said:

Strangely enough I had a delivery from MSL lippe in Germany by GLS last week.  Tracking originally said out for delivery for Thursday,  then later that night got email from them saying sorry we were unable to deliver your parcel, but no reason given, the next day exactly the same thing happened, and it was eventually delivered on Saturday afternoon.   

Have found GLS can be hit and miss,  depending on who the delivery driver is, some knock at the door and hand over the parcel, some just leave it.

 

Yes a lot seems to be down to the driver on that particular route.

It's just the luck of the draw I suppose.

When I spoke to Mark this evening he said they also use An Post & Fastway & if you tell them when ordering they will use one the those instead of GLS.

They also use DPD but not for orders which have free postage.

 

Edited September 5, 2024 by amdaley

[Stoby]

G L S     Good Luck Service       Good Luck Getting It        An Post  or DPD     Anyday 

[amdaley]

I had something coming from Germany since Dec 11th.

Got an email after a few days telling me it was delayed.

Nothing since.

Rang customer service & was no 13 in the que.

When I got to no 1 the call was dropped & I was cut off.

Sent them an email & yes you've guessed it, never got a reply.

A complete waste of a company

Edited December 24, 2024 by amdaley

[Colin_McLeod]

Use your wordprocessing skills to send them what looks like a solicitor's letter demanding immediate despatch by tracked service.

[amdaley]

3 minutes ago, Colin_McLeod said:

Use your wordprocessing skills to send them what looks like a solicitor's letter demanding immediate despatch by tracked service.

It was tracked.

Last seen in Germany on Dec 12th.

Tried to ring them again this morning but they're closed for the holidays.

I'll catch up with them eventually 

Edited December 24, 2024 by amdaley

[irishmail]

On 24/12/2024 at 3:37 PM, amdaley said:

I had something coming from Germany since Dec 11th.

Got an email after a few days telling me it was delayed.

Nothing since.

Rang customer service & was no 13 in the que.

When I got to no 1 the call was dropped & I was cut off.

Sent them an email & yes you've guessed it, never got a reply.

A complete waste of a company

Did you get your item from Germany?  I got an order on the way  label  created and parcel collected 30th Dec,   Email received on 3rd Jan saying package delayed and no tracking update since them.  Sounds like the same courier service?? 

[amdaley]

On 7/1/2025 at 8:04 AM, irishmail said:

Did you get your item from Germany?  I got an order on the way  label  created and parcel collected 30th Dec,   Email received on 3rd Jan saying package delayed and no tracking update since them.  Sounds like the same courier service?? 

Yes, it eventually turned up last week.

Never got a reply to my emails to GLS which is no surprise. Disaster of a company.

[irishmail]

Got a reply from GLS,  seems a feeble excuse blaming Holyhead, especially as I have had delivery's from UK and EU since then.  They did not even tell me where the parcel currently is!  I have now contacted the supplier in Germany and await their reply.  

"Hey ,

Thankyou for reaching out to GLS Customer service.

We sincerely apologize for the inconvenience caused. This parcel is still in transit and we are facing some delays due to backlog of parcels from December as these were stuck due to the holyhead issue. Please reach out if any further assist is required. 

Thanks.

Regards
Shhivansh
GLS Customer Representative"

[amdaley]

10 minutes ago, irishmail said:

Got a reply from GLS,  seems a feeble excuse blaming Holyhead, especially as I have had delivery's from UK and EU since then.  They did not even tell me where the parcel currently is!  I have now contacted the supplier in Germany and await their reply.  

"Hey ,

Thankyou for reaching out to GLS Customer service.

We sincerely apologize for the inconvenience caused. This parcel is still in transit and we are facing some delays due to backlog of parcels from December as these were stuck due to the holyhead issue. Please reach out if any further assist is required. 

Thanks.

Regards
Shhivansh
GLS Customer Representative"

At least you got a reply, not that it was any good.

GLS are just a disaster of a company 

[irishmail]

GLS 'good luck service'!  Parcel finally delivered from Germany yesterday having been shipped on 30th Dec.   Pity the retailer don't offer an alternative option for posting.

[Mayner]

Had an interesting experience with DHL couriering an important document to the States over the Christmas New Year period. Document was supposed to have been collected by DHL in New Zealand on Christmas Eve then silence until 6th Jan when they actually collected the document when the sender's office re-opened after the Christmas break.

DHL handled the international air side in 3 days from Auckland to their Minnesota hub before handing over to their "local partner" for delivery (525miles) receiving "out for delivery" notifications for 3 days, before receiving a notification that the item was delivered at 03:00 on Sunday morning! 

Followed up with the sender for proof of delivery and were assured that the document was placed in our (non-existent) mailbox by DHLs delivery partner United States Postal Service.

It turned out that the document was delivered to our families PO Box at the local post office although addressed to our physical address.   I guess the mail van did the cities (500pop) mail drop during the early hours of Sunday morning before driving to the next city in the State.

At the end of the day the document arrived just in time.

 

 

 

 

 

 

 

[commerlad]

DHL      Drop it Hide it Lose it

YODEL (Though now calling themselves Hermes)    Your Only Delivery Estimate. Later

TNT    Tomorrow, Not Tomorrow.