The first time I booked a Stafford/Ballybrophy ticket it took three days to complete the purchase. Their system had no knowledge of such an exotic location and wouldn't sell me a ticket to a 'non-existent' place. I had to keep going off to get information to satisfy them and returning back to the station with it, as it is an offence to possess the phone number of a railway station here, without 'good cause', and I wasn't good enough to have it. On other occasions I was told that such a ticket didn't exist and, even when I showed them the last one that I had had, they still would not believe it. I could go on....