You have more important things in life to be worried about than trying to deal with AMAZON. Sometimes it is the "little" things like this AMAZON situation that can build and make it harder to deal with other more important issues, such as your wife's illness. Fair enough it is only an AMAZON bill and trying to sort it someone would say, but they do not understand that given enough little things of a negative nature they can build and be a tipping point when you are trying to deal with something more serious, like your dear wife's condition. Regards to you and your wife and hopefully you will be able to navigate the road ahead without any more similar distractions.