An Post always have an answer for everything
I'm completely puzzled by what happened with a package from the Ukraine sent to my wife last week.
The total value of the contents was $30 including postage as can be seen by the customs declarations & what was on the invoice as well.
She received a customs charge for €11.88 as they valued the contents at €36.47 ?
I queried it with them & this is the reply I got back today.
"Thank you for your email.
The customs charges that have been applied to your item are generated off the declared value and postage that the sender provides.
This is beyond our control as we cannot amend any information provided on the electronic declaration.
I would advise you to contact the sender / exporter regarding this issue as we can only go by the information supplied to us at source.
Below I have attached a below breakdown of how the customs charge was calculated.
Total Contents in (EUR)
€30.00
Postage in Currency (EUR)
€6.47
Contents Total
€30.00
Postage Total
€6.47
Total
€36.47
Import Duty
€0.00
Excise Duty
€0.00
VAT
€8.38
An Post Fee
€3.50
Total Payment Due
€11.88
There is no refund due on the below item from An Post as the charges were applied based on the information An Post received from the sending country.
Kind regards "
Why would a seller put one value on a customs declaration & invoice & then have a different value sent electronically ?
I smell a scam here as it seems An Post can put whatever value they like on a package & there f**k all you can do about it
Tony.