Welcome to IRM's Lifetime Warranty, For Future, Present and Past Models

[Warbonnet]

We like to shake the market up as you know, so we have decided to review our warranty window of one year and extend it to an incredible, industry first, of a lifetime manufacturer’s warranty on all new, in stock and forthcoming IRM models!

But, what about the IRM models you already own? Well, we have not forgotten about you either!

So, how about this? We are EXTENDING our lifetime manufacturer’s warranty to all models ever sold new by us, or new by our retailers in the past, too!
This covers;

• Locomotives
• Coaches
• Wagons
• Accessories

We really believe in our models, so we will stand over them for life!
Should you be considering your next model purchase, you can check out our range, safe in the knowledge that we will have you covered, for life!

See all terms and conditions by clicking here

Need to contact us about a warranty issue? Contact us now now by clicking the chat icon (If you purchased direct from our website, have your order number ready. If you purchased from a retailer please include either a photo of your receipt or order confirmation email in the email)

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[Georgeconna]

Brace call for sure and welcome given the debates on various forums. So the lights issue on the A classes could be fixed by IRM?, squeaky bogies?

[NIRCLASS80]

Thanks for this IRM. As models get more expensive it’s reassuring to deal with a company who stands by their products. 

[Gabhal Luimnigh]

Nice one

[DJ Dangerous]

Absolutely bowled over by this.

Mind. Blown.

Thank you so much, IRM and Accurascale!

Incredible news for the double-jobbing workaholic hoarders like me.

[spudfan]

It appears since this announcement has been made, Iarnród Éireann are considering purchasing all future motive power from IRM.

[Bob229]

Excellent news

[Horsetan]

On 23/1/2024 at 1:14 PM, Warbonnet said:

..... lifetime manufacturer’s warranty on all new, in stock and forthcoming IRM models!

But, what about the IRM models you already own? Well, we have not forgotten about you either!

So, how about this? We are EXTENDING our lifetime manufacturer’s warranty to all models ever sold new by us, or new by our retailers in the past, too!....

I'm just after getting a flashback to this:

 

[DJ Dangerous]

Slight update to the lifetime warranty process posted on RmWeb:

 

Quote

 

Not super impressed with the response from Accurascale on this.

There is a new warranty policy "to prioritise genuine warranty cases" which is that the item must be returned at my cost, after paying a £5 application fee. Provided the warranty claim is accepted, the £5 and postage cost will be reimbursed by way of a discount code against future purchases from the Accurascale website. So the customer is out of pocket, ok by a small amount, until such a time as they might choose to use the saving against another purchase. In my case I am sure I will use the discount code at some point, but even so it's not a genuine reimbursement. I understand there may be a need to manage the risk of false claims but it doesn't feel like the previously excellent service I've received from AS. My own opinion but I am not convinced a £5 "reimbursable" fee will deter someone trying to claim for their own damage, but it is irritating as a genuine customer with a genuine problem.

 

The last warranty return I had with them was brilliant. Ironically for the exact same surging motor problem, just a different loco (class 92). They supplied a free return post label, I sent it back, and a few weeks later it reappeared fixed. How it should be, IMO. Maybe I have been spoiled by what was previously a standout experience for the right reasons.