IRM Is Changing

[mphoey]

now that irm site is basicly just a list of past orders will these eventually transfer to accruascale page and also any idea when points and levels will change over

[Edo]

Just been on my new accurascale account.................noticed that the Park Royal orders that I placed back when - but not paid yet - have increased in price - is this because the discounts at the time have not transferred over yet? ............one order is up about 45 quid and the other about 25 or so.........ok its not the end of the world - but it would have been nice to have been told..............

[chris]

Just checked my order based on the above.

Original order Inc freight was €859.36, now showing on accurascale as €1,039.36, a 21% increase! 

Fuck me, that's shady as hell. 

Bulk discount has disappeared and unit price has gone from 56.90 to 62.46 per unit

Edited March 1 by chris

[DJ Dangerous]

5 hours ago, Edo said:

Just been on my new accurascale account.................noticed that the Park Royal orders that I placed back when - but not paid yet - have increased in price - is this because the discounts at the time have not transferred over yet? ............one order is up about 45 quid and the other about 25 or so.........ok its not the end of the world - but it would have been nice to have been told..............

 

3 hours ago, chris said:

Just checked my order based on the above.

Original order Inc freight was €859.36, now showing on accurascale as €1,039.36, a 21% increase! 

Fuck me, that's shady as hell. 

Bulk discount has disappeared and unit price has gone from 56.90 to 62.46 per unit

There has been a longterm glitch on the A/S website, when logged in and in the account area.

Sometimes, prices display in Euro.

Sometimes, prices display in Sterling,

Sometimes, the numeric value is correct, but the currency SYMBOL is incorrect.

Flagged this with @MOGUL last year, and if I recall correctly, they were aware of it and working on it.

Possible that the numeric values in Euro were affected by this same glitch, had Sterling symbols applied instead of Euro symbols, and were then erroneously converted from Sterling to Euro.

For example, the system mistakenly imported €859,36 EURO from your IRM account as £859,36 GBP, then converted that to €1039,36 EURO.

Exchange rate sounds similar to that 21% increase, numerically.

Also possible that you've been charged UK Vat, which you shouldn't have been charged if you're based in NZ.

[BosKonay]

A reminder chaps that this forum is not a support channel and if you have an issue or there’s a discrepancy or error with anything to do with the import in the first case, and for the benefit of doubt and all due respect to the team trying our best to look after you;contact Support

[Warbonnet]

On 1/3/2025 at 11:09 PM, chris said:

 

Fuck me, that's shady as hell. 

There really is absolutely no need for comments like that. 

[DJ Dangerous]

On 2/3/2025 at 12:07 PM, BosKonay said:

A reminder chaps that this forum is not a support channel and if you have an issue or there’s a discrepancy or error with anything to do with the import in the first case, and for the benefit of doubt and all due respect to the team trying our best to look after you;contact Support

It IS handy when things are also shared openly, in some cases, so that people have an idea of what is going on. For both the customers and for A/S, the community is invaluable in that aspect.

 

2 hours ago, Warbonnet said:

There really is absolutely no need for comments like that. 

With A/S and IRM, I think that we can be very sure that there is nothing sinister going on behind the scenes. There’s always a straightforward reason.

[WRENNEIRE]

It comes to he who waits.......

[chris]

20 hours ago, Warbonnet said:

There really is absolutely no need for comments like that. 

I withdraw the remark and apologise as it was made in frustration in the spur of the moment.

If a mod wants to edit it out please do so, or leave it, whichever is preferred.

Its pretty frustrating though to have been told to have to move to a non-EU based entity for future orders, for none of the IRM points or milestones to transfer over, for the pricing to dramatically change and now a week later still not have any reply to my email to support...