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irishmail

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Everything posted by irishmail

  1. irishmail

    Customs & VAT

    This is the transcript from my online chat earlier today before the An post agent ended the chat. Spoke to brother in law short while ago and he said he put value £20.00 and model railway items on the packet. Obviously the staff in the Dublin 12 sorting office can not be bothered to read! Seán 17:06 Hi, john how can we help ? john 17:07 I want to know why my letter was not delivered and may be sent back. Seán 17:11 checking the tracking it seems that the item has been processed to be returned to sender I’m afraid. The customs declaration which was provided electronically was insufficient. I would advise to refer to the sender to arrange for the item to be re-issued with the correct information (as per the changes introduced on 1st July) once it arrives back in the country of origin. If you check our website here: https://www.anpost.com/Media-Centre/News/Customs-declaration-Postal-items you will be able to see what information is required for an item to be cleared. I am sorry I cannot offer you a more favourable update on the item today but I hope this information helps you! john 17:13 it is a gift from a family member. why was i not informed about this and why is it being sent back what did it say on the declaration form? Seán 17:14 It looks to be missing something called a TARIC code. You'll need to ask the sender to ensure that complete electronic data accompanies the item including a 10 digit TARIC code. They can visit our TARIC code finder to see exactly what information is needed: https://www.anpost.com/Commerce/Parcel-Solutions/International-Parcels/Find-a-TARICCommodity- code john 17:16 so why can it not be delivered? It must cost more to send back to uk and postage already paid for delivery to Ireland Seán 17:19 As advised it failed its clearance check due to the declaration issue and therefore had to be returned for the information to be fixed. We cannot deliver the item if it fails this. john 17:21 What happens now, Tracking says will 'try and return to sender which dont sound hopeful. and the package contained model railway items which are except from customs charges and is a gift from family. Seán 17:23 The item was scanned leaving last night, the tracking will update on the Royal Mail website showing it being delivered back to the sender. They an then get this info fixed and have the item resent and then there should be no issues. john 17:25 so what you are saying is that we can not longer send items to our family between UK & Ireland now. This was not a business or sales transaction. Read Seán 17:28 As long as the item is sent with the correct customs information there would be no issues with the item coming in. Unfortunately I have given you all the information I can. It was nice talking to you have a great day. Seán has closed the chat. How would you r
  2. irishmail

    Customs & VAT

    Pity Anpost do not have this information and inform 'their' customers of whats going on. I was chatting to one of 'their' 'customer' advisers a short while ago trying to find out what was going on then he decided to just end the chat!!! Have lost all confidence in An post now. Just feel sorry for our local friendly post person who ends up getting all the flack from irate and frustrated customers.
  3. irishmail

    Customs & VAT

    Quote from @Mayner's post "Customs explained that An Post is responsible for entering customs data and collecting vat and duties due on behalf of the Revenue, but also responsible for contacting the sender or person receiving the package to make any necessary amendments if there is a problem with the electronic customs declaration transmitted by the sending postal authority to An Post." I think here is the problem. Anpost are not making any effort to contact 'their' customers!
  4. irishmail

    Customs & VAT

    If I was in the Dublin area then I would have done, however I am the opposite end of the country.
  5. irishmail

    Customs & VAT

    I am seriously thinking of sending an email to my TD/Minister as Anpost are a complete joke now. They used to be fine and never had any bother with them, but I think since the customs/VAT changes came in July Anpsost don't seem to have a clue. They are not even bothering to contact the recipients as to why their mail is being returned to sender (That's if they do return it!) As I mentioned in an earlier post, there are lots of complaints/comments from people affected by this on the Anpost Facebook page and trust pilot reviews. Anpost just fob you off with feeble excuses. Looking at @Mayner's post he got a clear explanation from customs and it seems that anpost do just not have a clue or resources to know what they are doing. Sorry for the rant, but I am not very happy at the moment!
  6. irishmail

    Customs & VAT

    Avoid using Anpost is sending items to and from Ireland. They are now a complete sham! Anpost is now a complete joke! Just checked on progress of package sent from my Brother in law from England, now its being sent back. Track says 'we could not deliver your post. We will try to return to sender'!!! 1. Why could they not deliver? they have not even tried. 2. What do they mean by 'We will try to return it to sender' the following copied & pasted from Anpost tracking info. 21 September 2021 22:42 We could not deliver your post. We will try to return it to the sender. 20 September 2021 13:19 Your delivery has been sorted DUBLIN MAIL CENTRE, DUBLIN 12 20 September 2021 13:18 We have your post in DUBLIN MAIL CENTRE, DUBLIN 12 20 September 2021 13:17 Your delivery was received by An Post in DUBLIN MAIL CENTRE, DUBLIN 12
  7. Any camera/photography shops near you that may sell slide & negative scanners?
  8. irishmail

    Customs & VAT

    Update Had one of two parcels from Hatton's delivered this morning (both shipped at same time). Still no response from Ecomm about the other parcel (for SHMBO) which Anpost have decided to send back to sender, Who told them to as we certainly did not? Chatting to our postie this morning, apparently the latest thing is Anpost/customs will not release or dispatch any parcels until the VAT/Custom's charges have been paid on the whole batch or consignment. , seems that they are getting in a right mess with it and maybe why some items are being set back despite the VAT/charges being paid! Why can they just not send the parcel out once you have paid. Quote from the receipt of the VAT we paid on 10th September. "We will now deliver your item to the below address:"
  9. irishmail

    Customs & VAT

    I have a similar situation, a registered packet was received and sorted in Dublin mails centre yesterday, and this morning it still sits! Was expecting an update so see it in local office for delivery. Oh well another day then!! Maybe the Dubs have a thing about sending items to Mayo.
  10. irishmail

    Customs & VAT

    You could well be right there, especially having just read all the recent complaints about an post on their facebook page and trust pilot reviews. https://www.facebook.com/AnPost https://ie.trustpilot.com/review/www.anpost.ie A parcel that I paid the VAT & charges on is now going to be sent back to the sender apparently!! "Quote from the live chat with anpost customer service this morning. Gerard 10:36 This item was scanned as send for delivery on the 10th however it was then =scanned to be processed for return to sender on the 16th, I would advise that you contact the Ecomm team on ecommchargequery@anpost.com and they will be able to clarify what is happening with this item. Have emailed this Ecomm team but so far no reply.
  11. irishmail

    Customs & VAT

    A week after paying the customs charges still no parcel! An post are just using Brexit as an excuse to make money charging €3.50 for every parcel. Would not be surprised if there profits increase this year. An post customer service is a complete waste of time they just fob you off with some feeble excuse. Fourth parcel that has had this problem, Will have to investigate taking this further. Just not good enough, they are quick to take your money but not honouring their delivery agreement.
  12. irishmail

    Customs & VAT

    There seems to be no logic to it at all. All of the parcels that I have received from Hatton's since the new Brexit rules came in have had the address label and customs label all filled out, which to me looks correct and gives the relevant information. As I mentioned previously of the recent (July/August) orders I have had from Hatton's three were stopped for customs charges. Of these once I received the items there were no difference to how the labelling was done. Even our local post person could not understand it. I currently have two parcels on the way from Hatton's this week so will see what happens with them.
  13. irishmail

    Customs & VAT

    An post at it again! This time it is some crafting supplies that SWMBO ordered from England, the company are registered and charge the Irish VAT @ 23% on orders. Like me with my Hatton's orders she had a text message and email from An post to pay customs charges, she phoned the company she ordered from and advised her to pay it and email them the receipt and they would refund the cost, similar to what Hatton's do, she got the refund straight away, but now have to wait over a week now before An post decide to deliver the parcel.
  14. Used to visit Peco many times before I moved over to Ireland. The cream teas in the Pullman are very nice indeed.
  15. Sometimes it can be quite a few months before they publish articles, I think that the articles for RM is usually planned two or three months in advance. I subscribe to the Railway Modeller and will look forward to reading about your layout when it is eventually published. Regards, John
  16. irishmail

    Customs & VAT

    In August I had 7 parcels from Hattons and 3 of them were stopped for customs! No logic to it seems to be random, as the largest parcel (still well under the €150 limit) came with out any problem but a low value item which was £12.00, approx. €18.00 with postage got stopped for VAT! As Bob229 said Hattons were good at refunding the VAT & charges. Also took over a week for the 3 items to be delivered once i paid the charges!!. Never had a satisfactory response from either customs or An Post about this despite sending several emails. Last week had a Hattons parcel with no problem at all. Maybe someone in customs don't understand the parcel labelling properly or do not like Hattons parcels.. I have found them to be very helpful with the 3 parcels that I have had to pay VAT/customs charges on.
  17. Great looking layout there, what track did you use? Regards, John
  18. Hi, JPK, Yes the 141 is still available at the moment. Regards. John
  19. Bachmann/Murphy MK2a coaches in IE livery MM4108 coach No. 4101 MM4108 coach No. 4108 MM4110 coach No. 4102 MM4110 coach No. 4110 €55.00 each plus postage or €200.00 for all four.
  20. Bachmann MM0161 class 141 loco No 161SA in CIE livery. Has only ever been out of the box about two times just for test running. All lights are working and detail pack still unopened. Few minor scuff marks on box from storage. €225.00 including registered post within Ireland.
  21. irishmail

    Customs & VAT

    Its some Lima pre-owned locos that I have been buying recently, I am aware of Modellbahnunion thanks, and Modelbahnshop Lippe which I have used a few times in the past.
  22. irishmail

    Customs & VAT

    Just had another email for customs duty on another low value item I ordered from Hatton's. An Post and Irish customs are a right PITA!!!! When you try to speak to them they just fob you off with feeble excuses. Sometimes makes me wonder if its worth bothering with railway modelling anymore.
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