burnthebox Posted March 23, 2015 Posted March 23, 2015 Hi guys, anyone on her had problems with postage of items from Rails of Shiefield ? an item I bought failed to arrive, got refund ok, but a little disappointed, also not the first time with problems of postage of items from Rails Quote
0 Warbonnet Posted March 23, 2015 Posted March 23, 2015 Hi guys, anyone on her had problems with postage of items from Rails of Shiefield ? an item I bought failed to arrive, got refund ok, but a little disappointed, also not the first time with problems of postage of items from Rails I've bought from them a few times and all has been fine when they arrived (and all did.) What annoys me about them is that when you buy off their website you have no idea what you'll be charged in P&P until it arrives. I tend to use others instead like Hattons because of it. Only use Rails for their limited editions now which have been top notch. Did you buy from their website or EBay store? At least they refunded you which is good service. You've been pretty unlucky if it's happened more than once. Quote
0 Tarabuses Posted March 23, 2015 Posted March 23, 2015 I stopped buying from Rails for the same lack of transparency on postage rates issue. However, anything I did buy was delivered. Quote
0 StevieB Posted March 23, 2015 Posted March 23, 2015 This is all very interesting since I have just purchased from them and found that the postage charges were very transparent. Admittedly, I did email them beforehand but they did what they said. Maybe they have learned from customer feedback. Stephen Quote
0 aclass007 Posted March 23, 2015 Posted March 23, 2015 This is all very interesting since I have just purchased from them and found that the postage charges were very transparent. Admittedly, I did email them beforehand but they did what they said. Maybe they have learned from customer feedback. Stephen It's probably better for UK customers, such as yourself. It's probably the overseas postage that most people, myself included, have had concerns about. Edit: But no problems with items being delivered, I must say! Quote
0 steventrain Posted March 23, 2015 Posted March 23, 2015 I brought Marklin items from EBay Rails with free postage - Arrive in N.Ireland 2-3 days I am 100% happy with EBay Rails. Quote
0 Railway Lyons Posted March 23, 2015 Posted March 23, 2015 I personally have had no issues. I mailed asking regards postage for O and OO coaches, ordered at different times of the year. Amount was reasonable for each parcel and delivered in a timely fashion with no hassle to Rep. of Ireland. Quote
0 burnthebox Posted March 23, 2015 Author Posted March 23, 2015 Well guys, the item I bought was on Ebay, Rails Vault ! bargined for it too, it was an Irish item which I was looking forward to getting, don't know anything about this Rails Vault thing ! I did get the refund no problem, The other item I bought some time back arrived but it took 10 days, steventrain you sem to have all the luck ! Delivered in 2/3 days & free postage, I think I'll move Quote
0 BosKonay Posted March 23, 2015 Posted March 23, 2015 Use parcelmotel.com - pay €3.50 to pick it up from your local 'motel' and get free postage from the seller Quote
0 Warbonnet Posted March 23, 2015 Posted March 23, 2015 Well guys, the item I bought was on Ebay, Rails Vault ! bargined for it too, it was an Irish item which I was looking forward to getting, don't know anything about this Rails Vault thing ! I did get the refund no problem, The other item I bought some time back arrived but it took 10 days, steventrain you sem to have all the luck ! Delivered in 2/3 days & free postage, I think I'll move 10 days is a bit long alright. Usually have it to Dublin in about 5-6 working days. Quote
0 irishthump Posted March 23, 2015 Posted March 23, 2015 Use parcelmotel.com - pay €3.50 to pick it up from your local 'motel' and get free postage from the seller It's gone up to €3.95 but still a bargain! And An Post never get there hands on it! Quote
0 burnthebox Posted March 23, 2015 Author Posted March 23, 2015 Use parcelmotel.com - pay €3.50 to pick it up from your local 'motel' and get free postage from the seller Have thought of giving the option a try, don't know if it works in my area, something about shop closing / closed, will check it out for next time I'm buying from them, Quote
0 DiveController Posted March 24, 2015 Posted March 24, 2015 I've bought from them a few times and all has been fine when they arrived (and all did.) What annoys me about them is that when you buy off their website you have no idea what you'll be charged in P&P until it arrives. I tend to use others instead like Hattons because of it. Only use Rails for their limited editions now which have been top notch. Did you buy from their website or EBay store? At least they refunded you which is good service. You've been pretty unlucky if it's happened more than once. I preferred to buy from Hattons due to better transparency and good prices on shipping (which they must have subsidized based on what I'v been charged by other vendors),but since they are no longer stocking Murphy Models due to some change in their business, at that's no longer an option. This is all very interesting since I have just purchased from them and found that the postage charges were very transparent. Admittedly, I did email them beforehand but they did what they said. Maybe they have learned from customer feedback. Stephen That's they key but it's a hassle as it's not done automatically on the website Quote
0 DiveController Posted March 24, 2015 Posted March 24, 2015 Have thought of giving the option a try, don't know if it works in my area, something about shop closing / closed, will check it out for next time I'm buying from them, Paul, I don't know where you are located but there are locations within 12 miles of Wicklow town though not in the town itself, I think. Topaz, Church Road, Greystones Kilmacanogue Topaz Bray Arklow Tesco, Wexford Road, Arklow Bray Centra Boghall Rd, Bray Spare a thought for those of us who can't find a bargain at the local show, pay more than the odds or do without and wait weeks for delivery on occasion…. (try the auld Parcel Motel) Quote
0 Kinvara-Train Posted March 24, 2015 Posted March 24, 2015 Paul, I don't know where you are located but there are locations within 12 miles of Wicklow town though not in the town itself, I think.Topaz, Church Road, Greystones Kilmacanogue Topaz Bray Arklow Tesco, Wexford Road, Arklow Bray Centra Boghall Rd, Bray Spare a thought for those of us who can't find a bargain at the local show, pay more than the odds or do without and wait weeks for delivery on occasion…. show in Bray on Sunday 29.03.15 B&B then Rail's Walter The West a Wake Quote
0 Junctionmad Posted March 24, 2015 Posted March 24, 2015 parcel motel is brilliant, I use it about twice a month virtually since they started Quote
0 burnthebox Posted March 24, 2015 Author Posted March 24, 2015 Hi guys & thanks, I have checked out Parcelmotel & yes there is a number of their locations quite close to me, so I'll be giving them a try next time I buy something ! Paul Quote
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burnthebox
Hi guys, anyone on her had problems with postage of items from Rails of Shiefield ? an item I bought failed to arrive, got refund ok, but a little disappointed, also not the first time with problems of postage of items from Rails
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