I have plenty of un run locos out of warranty.
My main issues have been with items that have arrived with some damage. A bus, a vehicle, an A class despite the superb packaging, possibly some items that remain unopened as such. To keep this in perspective, given the sheer number of things I have purchased the percentage of items is very low. That said, the ‘resolution’ has been mixed. The vehicle was replaced, was offered a paltry few euro off the bus (didn’t bother to take time to respond to that offer) and was asked to stick the bit back on the A class with a bit of glue. I feel that this side of the business is lacking by comparison with the research and quality that goes into the production. I’m not sure I’d bother with a warranty issue unless a bogie headed down the track by itself or the loco decided to have a BBQ in the engine room. As for spurious claims and chancers, an individual’s account with the company would show the items and cumulative dollar amounts purchased by someone as private purchases (most resellers are known to most of us and certainly to IRM themselves), so a matter for the company to weigh against past and future goodwill.