One should really be able to express sensible and reasonable opinions on this site without these frenzied retorts, but it seems to happen any time anyone has an opinion regarding a Murphy Models product which is not delivered with genuflection. We all love these products, I have a bunch of them and still collecting. Overall, they are excellent but there is no denying that here are problems with some of the most recent set of 'rtr' coaches as outlined by many on this site and abroad. Sorry, but it is what it is.
It is really up to MM to run that business how it sees fit but last time I looked it was not registered as a not for profit. That being the case, the models produced and put on sale by MM have deficiencies and I have to agree with WT that a business decision was made to release the product for sale with knowledge of the shortcomings. Alternatively, if it was not known at release that is a problem in itself for MM. In any case, if MM wished to retain its good and hard earned reputation over the years, other options were available such as a recall of available product, a no hassle refund for unhappy customers to allow deficient units to be returned and acceptable units to remain with modelers.
None of these has occurred. No statement has been released by the company to even acknowledge that there is a problem. Failure to address the problem by MM has facilitated this uncertain and emotive discussion regarding the latest product. If MM's reputation suffers as a result that has to be attributed to inaction and its handling of the situation. One can only speculate on the reasons that this has endured without any direct statement from MM. Frequently they reasons are fiscal in nature, designed to protect the company while modelers are expected to purchase poor product to subsidize this.
Honestly, I hope that MM does something to address this situation for its own sake. I understand all that has been said regarding dealing with a Chinese producer, again a modern business decision. I have only heard third party opinion regarding the MM's thoughts regarding the situation. It has ample opportunity to express these on its own website, or on here if it prefers. Many other models shops etc. are members on here and have the opportunity to address issues raised by members regarding their business. While anyone on here is entitled to an opinion I believe that MM should speak for itself.
I hope that MM will address this soon and hope that it continues to produce good quality products that is synonymous with its name.