spudfan Posted May 5 Share Posted May 5 I got an email from ELLIS CLARK trains. This is it. It is an interesting exercise. " Courier Poll We want to provide the best service we possibly can here at ECT, and a massive part of that service is how your models get to you. We want to know which courier you think we should be using! (Please note we can only use royal mail for smaller items so it will be excluded from the majority of these questions) 1 1 Quote Link to comment Share on other sites More sharing options...
BosKonay Posted May 5 Share Posted May 5 Trouble is the experience is always regional. Quote Link to comment Share on other sites More sharing options...
DiveController Posted May 5 Share Posted May 5 Is the IRM product being shipped even in possession of a single courier company from pickup to delivery? This seems possible only if they operate their own road vehicles and planes. Are the products handled by the courier solely when loading and unloading at airports/containerized and secured prior to handling by a third party? and what is the situation at customs? Quote Link to comment Share on other sites More sharing options...
Broithe Posted May 5 Share Posted May 5 8 hours ago, BosKonay said: Trouble is the experience is always regional. It can vary over a few miles. I had a lot of deliveries on the Big Island last month and everything worked exactly as it should. People I know, literally a mile away in a straight line, moan continuously about some of the services - it may just depend on the actual people who are involved in your provision. 1 Quote Link to comment Share on other sites More sharing options...
spudfan Posted May 5 Author Share Posted May 5 (edited) This is the survey options Which would be your preferred courier of choice? * UPS DHL DPD FedEx Other Are their any couriers you feel we should avoid using? * UPS DHL DPD Fed Ex No Opinion Other If you have had a model from us before, which courier did it arrive with? * UPS DHL DPD FedEx Other Can't Remember Never Ordered Online Other .......................................................................................... Then there is a box for any comments you might have. Edited May 5 by spudfan Quote Link to comment Share on other sites More sharing options...
Noel Posted May 6 Share Posted May 6 (edited) DPD Ireland are by far the worst by our experience, Frequently leaving deliveries outside, too lazy to ring bell and get a signature, their local drivers routinely sign for deliveries that were left on the public road or out in the rain Edited May 6 by Noel 1 Quote Link to comment Share on other sites More sharing options...
WRENNEIRE Posted May 6 Share Posted May 6 I use An Post tracked, excellent service and haven't had any complaints except to a certain member here in the Canaries, which is in the EU except for post........ 1 1 2 Quote Link to comment Share on other sites More sharing options...
Ironroad Posted May 6 Share Posted May 6 6 hours ago, Noel said: DPD Ireland are by far the worst by our experience, Frequently leaving deliveries outside, too lazy to ring bell and get a signature, their local drivers routinely sign for deliveries that were left on the public road or out in the rain This is common practice on the part of all couriers, Over here they drop parcels on the doorstep and take a photo as proof of delivery. 1 1 Quote Link to comment Share on other sites More sharing options...
DJ Dangerous Posted June 18 Share Posted June 18 On 6/5/2024 at 2:18 PM, WRENNEIRE said: I use An Post tracked, excellent service and haven't had any complaints except to a certain member here in the Canaries, which is in the EU except for post........ An Post = Absolute Numpties Pooping On Simple Tasks. Grrrrrrrr... 1 Quote Link to comment Share on other sites More sharing options...
Horsetan Posted June 18 Share Posted June 18 On 6/5/2024 at 8:04 AM, Noel said: DPD Ireland are by far the worst by our experience, Frequently leaving deliveries outside, too lazy to ring bell and get a signature, their local drivers routinely sign for deliveries that were left on the public road or out in the rain Has anyone had parcels nicked off their doorstep? Quote Link to comment Share on other sites More sharing options...
Noel Posted June 18 Share Posted June 18 3 hours ago, Horsetan said: Has anyone had parcels nicked off their doorstep? Yes, we live down a farm lane and they leave stuff over the wall up on the road entrance. Fortunately inexpensive items. The most annoying thing is rain damage, once discovered a delivery of an expensive electronics appliance that suffered rain damage, they had no signature so after considerable toing and froing our credit card company refunded us and the retailer got the hit, which I presume they subsequently passed on to the courier company. Had they even phoned us we could have had it taken indoors instead of being left out in torrential rain for 12hrs. No amount of cardboard prevents ingress of water to inner contents. Dropping the contents over even a low wall causes quite a percussive shock to parcels. The lazy drivers could phone, text, or just ring the bell, but impatient they drop and run, signing themselves some soft of squiggle. Quote Link to comment Share on other sites More sharing options...
irishmail Posted June 18 Share Posted June 18 I think it seems to vary from courier and area (seems to be same in UK looking at Rmweb). I find our DPD delivery driver good and friendly, and the only courier that gives you a time slot, and my experience has always been within the time frame. DHL have been the worst for me. One time was waiting for a delivery, then early evening got text saying unable to deliver no one in, the lying XXXXXX. Another occasion, was the DHL delivery driver walked round side of house and left parcel in log shelter, not even tap/knock on the door. 1 Quote Link to comment Share on other sites More sharing options...
WRENNEIRE Posted June 18 Share Posted June 18 No problem with delivery companies DHL are excellent, same driver on the route most of the time, friendly and efficient I wish I could say the same for whoever sends out the IRM stuff, still no sign of my order and no tracking details No shipping info for your order yet. We're preparing your order for shipment and will update once the carrier confirms. No update yet Order Information Destination- - Time from Order- - Order NumberIRM-17286 Tracking NumberAN1003511859 Origin- - 1 Quote Link to comment Share on other sites More sharing options...
Gabhal Luimnigh Posted June 18 Share Posted June 18 An Post great up here, parcels left indoors every time, DPD and Fastway always text ahead and ring on delivery, UPS just drop at the gate. Quote Link to comment Share on other sites More sharing options...
mmie353 Posted June 19 Share Posted June 19 I would state avoid USPS like the plague, between them loosing packages that were supposed to arrive at my local post office that "disappeared" also you cannot trust them for your bills as they also manage to loose them also. So many bad experiences with them.. DHL and UPS, never an issue with Quote Link to comment Share on other sites More sharing options...
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