Flying Snail Posted March 14 Posted March 14 (edited) 45 minutes ago, Edo said: Anybody had an update from Rails yet? I haven't heard anything back from them since my Feb 21 post. Edited March 14 by Flying Snail 1 Quote
Flying Snail Posted April 9 Posted April 9 (edited) On 14/3/2024 at 4:26 PM, Edo said: Anybody had an update from Rails yet? I got in touch with Rails' customer service today to see if there was an update on the pre-orders for the Hattons Genesis coaches. This was their response: "We haven't yet started to raise the orders for the Genesis coaches but will be doing so in the near future. As long as you had a confirmed preorder with Hattons, we will fulfil this preorder." So, no updates yet but it looks like we can expect to hear from them soon Edited April 9 by Flying Snail 3 Quote
jhb171achill Posted April 9 Posted April 9 2 hours ago, Flying Snail said: I got in touch with Rails' customer service today to see if there was an update on the pre-orders for the Hattons Genesis coaches. This was their response: "We haven't yet started to raise the orders for the Genesis coaches but will be doing so in the near future. As long as you had a confirmed preorder with Hattons, we will fulfil this preorder." So, no updates yet but it looks like we can expect to hear from them soon The info I had tends to concur with this; summer to early autumn. I had ordered a single example of each. When I did so, the full brake in black’n’tan was sold out on pre-order - I think I got the last one. it’s just occurred to me - if Rails are posting these things out instead of Hattons, what’s the situation with customs charges? Should I get them sent to my “safe house” address in the north? Quote
Flying Snail Posted April 9 Posted April 9 (edited) 2 minutes ago, jhb171achill said: it’s just occurred to me - if Rails are posting these things out instead of Hattons, what’s the situation with customs charges? Should I get them sent to my “safe house” address in the north? I've bought recently from Rails. Its relatively straight forward - no customs charges (and no UK VAT), but you will have to pay Irish VAT and the customs handling fee Edited April 9 by Flying Snail 2 Quote
jhb171achill Posted April 9 Posted April 9 1 minute ago, Flying Snail said: I've bought recently from Rails. Its relatively straight forward - no customs charges (and no UK VAT), but you will have to pay Irish VAT and the customs handling fee Thanks for that, Flying Snail. In that case they go to the north! 2 Quote
BosKonay Posted April 9 Author Posted April 9 25 minutes ago, jhb171achill said: Thanks for that, Flying Snail. In that case they go to the north! Which just means you’ll pay UK vat instead of Irish VAT. Theybare due to be finished end of May and then add shipping so likely early to mid august for stock. Quote
Edo Posted May 30 Posted May 30 Was in touch with Rails on another matter this morning - i also asked about the Genesis coaches status - essentially the stuff is in production and they are waiting until the consigment is in stock before moving the customers orders over to their system for payment and delivery.....expected to happen over next couple of months - there ye go! - they'll be here when they're here! 8 Quote
jhb171achill Posted May 31 Posted May 31 On 30/5/2024 at 1:03 PM, Edo said: Was in touch with Rails on another matter this morning - i also asked about the Genesis coaches status - essentially the stuff is in production and they are waiting until the consigment is in stock before moving the customers orders over to their system for payment and delivery.....expected to happen over next couple of months - there ye go! - they'll be here when they're here! I mourn the passing of Hattons; with my last correspondence with their model developers they were looking favourably on GSR livery too! GSWR would have followed…..! 5 Quote
BosKonay Posted May 31 Author Posted May 31 1 hour ago, jhb171achill said: I mourn the passing of Hattons; with my last correspondence with their model developers they were looking favourably on GSR livery too! GSWR would have followed…..! May yet... Quote
Flying Snail Posted May 31 Posted May 31 3 hours ago, jhb171achill said: I mourn the passing of Hattons; with my last correspondence with their model developers they were looking favourably on GSR livery too! GSWR would have followed…..! 1 hour ago, BosKonay said: May yet... 1 Quote
DJ Dangerous Posted May 31 Posted May 31 4 hours ago, jhb171achill said: I mourn the passing of Hattons; with my last correspondence with their model developers they were looking favourably on GSR livery too! GSWR would have followed…..! I suspect we'll see another run of AccuraGen coaches at some stage... 4 Quote
Edo Posted May 31 Posted May 31 2 hours ago, BosKonay said: May yet... He's at it again Fran............. 2 5 Quote
jhb171achill Posted May 31 Posted May 31 25 minutes ago, Edo said: He's at it again Fran............. Nurse! Nurse! 3 Quote
DJ Dangerous Posted July 8 Posted July 8 As of today, Rails say: Quote Hi Dave, I appreciate the concern, they have been on order for a long time, and with everything that happened at Hattons there was a period of uncertainty. I am pleased to be able to say that we have had confirmation all the originally ordered models have been produced, and the ship is leaving port with them tomorrow. We have been advised to expect them in the UK in about twelve weeks. 4 1 3 Quote
Colin R Posted July 8 Posted July 8 1 hour ago, DJ Dangerous said: As of today, Rails say: That sounds good hopefully some one can make the decision to do a second batch. 1 2 Quote
DJ Dangerous Posted July 8 Posted July 8 I also asked whether they need order numbers etc in my subsequent mail, as I had split my pre-order into several smaller ones, and they said: Quote Hi Dave. We will have all the information, so not to worry. We will be in touch with you once they arrive. 2 Quote
jhb171achill Posted July 29 Posted July 29 Loud silence from Rails of Sheffield on these; not a sausage on their website, nor any update on Hattons. So near, yet seemingly still so far? 1 Quote
DJ Dangerous Posted July 30 Posted July 30 9 hours ago, jhb171achill said: Loud silence from Rails of Sheffield on these; not a sausage on their website, nor any update on Hattons. So near, yet seemingly still so far? Info in preceeding three posts: On 8/7/2024 at 4:22 PM, DJ Dangerous said: As of today, Rails say: On 8/7/2024 at 5:50 PM, BosKonay said: Should be here for September hopefully so. On 8/7/2024 at 8:17 PM, DJ Dangerous said: I also asked whether they need order numbers etc in my subsequent mail, as I had split my pre-order into several smaller ones, and they said: 2 Quote
Crossley Posted July 30 Posted July 30 What I find a little puzzling is the shipping time of 12 weeks from china , when the usual shipping time for a container ship from china to a UK port is 28 to 30 days . Also rails could of at least informed customers with pre orders, of the eta of their order and of ships name so tracking could be viewed . Quote
BosKonay Posted August 12 Author Posted August 12 On 30/7/2024 at 10:40 PM, Crossley said: What I find a little puzzling is the shipping time of 12 weeks from china , when the usual shipping time for a container ship from china to a UK port is 28 to 30 days . Also rails could of at least informed customers with pre orders, of the eta of their order and of ships name so tracking could be viewed . Transit at the moment, on FAST boats, is at least 5 weeks, and depending on routing can be a lot more, with most ships still going around Africa. Quote
Broithe Posted August 12 Posted August 12 1 hour ago, BosKonay said: Transit at the moment, on FAST boats, is at least 5 weeks, and depending on routing can be a lot more, with most ships still going around Africa. Some Transit routes involve arriving at Southend. 9 Quote
Darius43 Posted August 12 Posted August 12 On 30/7/2024 at 10:40 PM, Crossley said: What I find a little puzzling is the shipping time of 12 weeks from china , when the usual shipping time for a container ship from china to a UK port is 28 to 30 days . Also rails could have at least informed customers with pre orders, of the eta of their order and of ships name so tracking could be viewed . Yes. Why aren’t rails keeping me fully informed 24-7 about the status of MY ORDER that I haven’t yet paid for instead of focussing on running their business. Interesting choice of content for a first post on IRM. Personally I am happy to carry on modelling and let the coaches and other preorders turn up when they do rather than fret as to where they are. If you are really vexed you can always contact Rails directly, as others have done. Cheers DariuS 1 3 2 Quote
DJ Dangerous Posted August 12 Posted August 12 1 hour ago, Darius43 said: Yes. Why aren’t rails keeping me fully informed 24-7 about the status of MY ORDER that I haven’t yet paid for instead of focussing on running their business. Interesting choice of content for a first post on IRM. Personally I am happy to carry on modelling and let the coaches and other preorders turn up when they do rather than fret as to where they are. If you are really vexed you can always contact Rails directly, as others have done. Cheers DariuS I want to click the "Like" icon, the "Laughing" icon, the "Agree" icon, and give you a medal. Whiff of @Fowler4f and his many profiles off that cross @Crossley introduction. From speaking with Rails on and off, they sound like they have their hands full. Maybe they should have just cancelled the whole Genesis project to apease the one or two moaners, and to Hell with the rest of us... 4 Quote
Colin R Posted August 12 Posted August 12 Just be lucky that you were able to order them in the first place, I waited for ages only to be told that my order had been cancelled, so unless they do a second run (which I doubt) I won't be getting any of them Quote
BosKonay Posted August 12 Author Posted August 12 22 minutes ago, Colin R said: Just be lucky that you were able to order them in the first place, I waited for ages only to be told that my order had been cancelled, so unless they do a second run (which I doubt) I won't be getting any of them Am sure news about Genesis will be along soon enough. In the mean time the incoming run won’t be much longer. Quote
DJ Dangerous Posted August 13 Posted August 13 11 hours ago, BosKonay said: Am sure news about Genesis will be along soon enough. In the mean time the incoming run won’t be much longer. My biggest wonder is whether Run 2 will be branded AccuraSis or GeniScale... 1 1 1 Quote
Broithe Posted August 13 Posted August 13 50 minutes ago, DJ Dangerous said: My biggest wonder is whether Run 2 will be branded AccuraSis or GeniScale... Combining brand names isn't always a good idea, it's why the Cunard / Aer Lingus merger was called off. 7 Quote
DJ Dangerous Posted August 13 Posted August 13 9 minutes ago, Broithe said: Combining brand names isn't always a good idea, it's why the Cunard / Aer Lingus merger was called off. What's wrong with Aer Lard? Aptly describes a lot of passengers if you ask me... Can't find any other way of combining those two names, nope, it's beyond me. 1 4 Quote
K801 Posted August 13 Posted August 13 (edited) I asked Rails if they could verify my Hatton's Genesis order today, it concerns me "no order information" answer. Hi Paul, I am afraid we have not received any order information as of yet, we will be receiving the order information and the models early September, and we will be in touch to confirm the details. Kind regards, Joe Edited August 13 by K801 2 Quote
Tractionman Posted August 13 Posted August 13 meanwhile the Hornby 4/6 wheelers can be picked up for peanuts... https://www.kernowmodelrailcentre.com/c/1786/Coaches eg https://www.kernowmodelrailcentre.com/p/70011/R40132A-WSL-Hornby-SR-6-Wheel-3rd-Class-Coach-number-1909 https://www.kernowmodelrailcentre.com/p/70026/R40077-WSL-Hornby-BR-6-Wheel-1st-Class-Coach-number-E41373 and some appropriate paint and transfers would be a good alternative? 1 Quote
DJ Dangerous Posted August 13 Posted August 13 55 minutes ago, Tractionman said: meanwhile the Hornby 4/6 wheelers can be picked up for peanuts... https://www.kernowmodelrailcentre.com/c/1786/Coaches eg https://www.kernowmodelrailcentre.com/p/70011/R40132A-WSL-Hornby-SR-6-Wheel-3rd-Class-Coach-number-1909 https://www.kernowmodelrailcentre.com/p/70026/R40077-WSL-Hornby-BR-6-Wheel-1st-Class-Coach-number-E41373 and some appropriate paint and transfers would be a good alternative? Those Hornby Genesis knockoffs aren't half bad. Picked one up, and while not 100% up to Genesis level, it's not far behind at all. Also quite sure that @jhb171achill told me that one of the Hornby liveries is a dead ringer for an Irish livery. LNWR or LSBCR maybe? 3 Quote
Galteemore Posted August 13 Posted August 13 7 minutes ago, DJ Dangerous said: Those Hornby Genesis knockoffs aren't half bad. Picked one up, and while not 100% up to Genesis level, it's not far behind at all. Also quite sure that @jhb171achill told me that one of the Hornby liveries is a dead ringer for an Irish livery. LNWR or LSBCR maybe? LNWR livery is pretty much dead on for Dundalk Newry and Greenore Railway 1 2 2 Quote
leslie10646 Posted August 13 Posted August 13 Vide: Although these are Hattons' ones! LNWR passing.mov 1 Quote
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