IRM Is Changing

[Warbonnet]

You may have noted in recent days that we have sent you an email from accurascale with an account being set up for you.

This isn't spam or a scam. We are just making some changes to IRM and how we work as we grow.

We've been running two warehouses and two different websites, and it takes a lot of work and manpower to cover it all. So, what we are doing is merging it all into one, with warehousing and websites now being hosted in one central location. This means that you will be ordering your IRM goodies via the accurascale website, and your goodies will be sent from the UK.

"But what about customs???" You may ask.

Well, there is no need to worry. All of that is now taken care by us when you order, so you will not be charged anything on your doorstep if you live in Ireland. We will also maintain our current shipping rates. 

Loyalty bonus points from the IRM accounts will also be transferred to your new account on the accurascale website so you don't lose out either. However, to facilitate this, we need you to open the emails we've sent you and "activate" your account following the instructions in the email. 

Overall, this transition will have no impact on you. All you will do is now buy from Accurascale, but still in euro prices. You will also be able to use your IRM points on Accurascale products, should something British outline take your fancy.

Pricing will remain exactly the same, in Euro with Irish / EU VAT as applicable, so there are no changes there! 

If you have an accurascale account already then you don't need to do anything, you are already set up! 

Over the next week all your IRM orders that are open will be in the same log in. Thereafter, you can still type in irishrailwaymodels.com and find the accurascale website, but you will need to activate your new account to login and keep your points.

We look forward to seeing you at accurascale.com!  

View the full article

[Barl]

All makes sense and seems like a logical step moving forward. 

Just checking, will there be any issues with using IRM vouchers on the Accurascale site? 

[BosKonay]

7 minutes ago, Barl said:

All makes sense and seems like a logical step moving forward. 

Just checking, will there be any issues with using IRM vouchers on the Accurascale site? 

Will take a few days, to migrate over the codes, but it's on the list

[NIRCLASS80]

If it helps keep your pricing competitive it will be worth the short wait till it’s all sorted.

[murphaph]

So my orders appear in my accurascale account (I clicked the activate account link again that was sent to me on the 28th of January as instructed in this most recent email and although the webpage opened with an "invalid token" error, I was prompted for a shopify PIN which was sent to my phone and upon entering it, was redirected to my account page on accurascale.com) but the prices are in GBP and none of my loyalty points seem to have made it across. I only have the 200 basic points for a new account. Is this still work in progress?

[Warbonnet]

19 minutes ago, murphaph said:

So my orders appear in my accurascale account (I clicked the activate account link again that was sent to me on the 28th of January as instructed in this most recent email and although the webpage opened with an "invalid token" error, I was prompted for a shopify PIN which was sent to my phone and upon entering it, was redirected to my account page on accurascale.com) but the prices are in GBP and none of my loyalty points seem to have made it across. I only have the 200 basic points for a new account. Is this still work in progress?

Hi Phil,

Yes, it's going to take about a week to sort everything. Thanks for your patience!

Cheers!

Fran 

[Westcorkrailway]

I know quite litterally nothing Is changing. But goodbye IRM website  

 

[BosKonay]

26 minutes ago, murphaph said:

So my orders appear in my accurascale account (I clicked the activate account link again that was sent to me on the 28th of January as instructed in this most recent email and although the webpage opened with an "invalid token" error, I was prompted for a shopify PIN which was sent to my phone and upon entering it, was redirected to my account page on accurascale.com) but the prices are in GBP and none of my loyalty points seem to have made it across. I only have the 200 basic points for a new account. Is this still work in progress?

As above, points, gift cards and all orders are not yet migrated, for now just contact / accounts and if you had open Bullied / Tank wagon orders, which are currently shipping. 

6 minutes ago, Westcorkrailway said:

I know quite litterally nothing Is changing. But goodbye IRM website  

 

Well it will still be there, just now as a 'section' of the accurascale site, and hopefully we can turn a few more accurascale customers to the fifty shades of green (and orange P:) 

[mmie353]

I wish I had advance warning that you were shipping the Bullied wagons as I did not want nothing to ship at all this week. 

[mphoey]

seen my grain order on the accurascale page no sign of tank orders yet or h vans showing so i assume not shipping yet

16 minutes ago, BosKonay said:

As above, points, gift cards and all orders are not yet migrated, for now just contact / accounts and if you had open Bullied / Tank wagon orders, which are currently shipping. 

Well it will still be there, just now as a 'section' of the accurascale site, and hopefully we can turn a few more accurascale customers to the fifty shades of green (and orange P:) 

hopefully and grow the irm brand again

 

[skinner75]

1 hour ago, murphaph said:

So my orders appear in my accurascale account (I clicked the activate account link again that was sent to me on the 28th of January as instructed in this most recent email and although the webpage opened with an "invalid token" error, I was prompted for a shopify PIN which was sent to my phone and upon entering it, was redirected to my account page on accurascale.com) but the prices are in GBP and none of my loyalty points seem to have made it across. I only have the 200 basic points for a new account. Is this still work in progress?

I didn't even get the migration email, so I just setup a new account on Accurascale site

[BosKonay]

2 minutes ago, skinner75 said:

I didn't even get the migration email, so I just setup a new account on Accurascale site

If you already had an account on acc with the same email, you don't need to do anything.

[skinner75]

1 hour ago, BosKonay said:

If you already had an account on acc with the same email, you don't need to do anything.

No, no previous account on Accurascale site, as UK railways not my scene

[Davenport]

Hi,

What happens if you have both an IRM and accurascale account  aready? 

I didnt recieve any email to change over  , so do i just use the accurscale account now? What happens to the IRM points i already have?

Thanks

[BosKonay]

19 minutes ago, Davenport said:

Hi,

What happens if you have both an IRM and accurascale account  aready? 

I didnt recieve any email to change over  , so do i just use the accurscale account now? What happens to the IRM points i already have?

Thanks

As the email / blog outlined, points and other active orders will be moved over, you only have a 'new' accurascale account if you didn't already have one with the same email (in which case your orders will be now in that existing account) Hope that helps!

[Davenport]

7 minutes ago, BosKonay said:

As the email / blog outlined, points and other active orders will be moved over, you only have a 'new' accurascale account if you didn't already have one with the same email (in which case your orders will be now in that existing account) Hope that helps!

Thanks for that!

[Horsetan]

1 hour ago, BosKonay said:

As the email / blog outlined, points and other active orders will be moved over, you only have a 'new' accurascale account if you didn't already have one with the same email (in which case your orders will be now in that existing account) Hope that helps!

I've just checked into the Accurascale account. The basic details have been retained, but unfortunately my previous IRM order history is not visible, and my existing pre-order for a Park Royal coach is also not shown....unless I'm looking at completely the wrong bit or unless the Accurascale account system isn't supposed to cover that type of thing. 

[Mol_PMB]

Mine’s the same, and the points haven’t transferred yet either. I expect it’s all just taking some time to work through everyone. I hope so, because some of my pre-orders are already paid for too. 

[murphaph]

18 minutes ago, Horsetan said:

I've just checked into the Accurascale account. The basic details have been retained, but unfortunately my previous IRM order history is not visible, and my existing pre-order for a Park Royal coach is also not shown....unless I'm looking at completely the wrong bit or unless the Accurascale account system isn't supposed to cover that type of thing. 

My accurascale account shows my Grain & H-Van orders that are about to ship but I do not see my Hunslet pre-order. I guess that's still migrating over.

[Horsetan]

34 minutes ago, Mol_PMB said:

Mine’s the same, and the points haven’t transferred yet either. I expect it’s all just taking some time to work through everyone. I hope so, because some of my pre-orders are already paid for too. 

My points have transferred over together with my basic details, but that's all so far.

[irishthump]

My details are correct but none of my preorders are there.

[BosKonay]

6 minutes ago, irishthump said:

My details are correct but none of my preorders are there.

Correct. Only Bullied orders have been moved so far. 

[irishthump]

12 minutes ago, BosKonay said:

Correct. Only Bullied orders have been moved so far. 

Good to know Boskonay, thanks.

[mphoey]

52 minutes ago, irishthump said:

Good to know Boskonay, thanks.

 

1 hour ago, BosKonay said:

Correct. Only Bullied orders have been moved so far. 

ah that explains confusion when we see oil tanks in the unboxing

[Horsetan]

13 hours ago, BosKonay said:

Correct. Only Bullied orders have been moved so far. 

I'm after pre-ordering another Park Royal just in case the first one goes missing.

[fergalm1]

Has anyone else got a request to pay VAT from DPD for their Bullied orders ?

 

[murphaph]

5 hours ago, fergalm1 said:

Has anyone else got a request to pay VAT from DPD for their Bullied orders ?

 

Are you in Ireland?

[BosKonay]

22 hours ago, mphoey said:

 

ah that explains confusion when we see oil tanks in the unboxing

Oil tanks are also shipping but you should get the normal irm tracking update. 

[GSR 800]

3 hours ago, BosKonay said:

Oil tanks are also shipping but you should get the normal irm tracking update. 

What'll be in stock? 

 

[Noel]

Thanks for info guys. I already have an accurascale account. FYI, as it's only Thursday, I noticed non of my IRM orders have moved across so far. Presume they will appear in next week or so. Once we are still same pricing in Euro with no customs/vat on delivery issues, well then happy days. Looking forward to the Park Royals in due course. Continued success. Looking forward in time to buying your O gauge 141  . . . and B113 in 00!  

 

 

[WRENNEIRE]

On 19/2/2025 at 10:44 AM, fergalm1 said:

Has anyone else got a request to pay VAT from DPD for their Bullied orders ?

 

Yes
So what do we do?

[MOGUL]

13 minutes ago, WRENNEIRE said:

Yes
So what do we do?

Hi Dave,

drop us a message on support and I will sort that for you 

[Georgeconna]

Quick Question to IRM boffins. 

Partially is now showing a payable in Sterling?

Is there a Euros option as I will get levied a small cost now for each transaction by the CC company for the Exchange rate Shenanigans but the order show in STG in the AS order page?

 

[BosKonay]

1 hour ago, Georgeconna said:

Quick Question to IRM boffins. 

Partially is now showing a payable in Sterling?

Is there a Euros option as I will get levied a small cost now for each transaction by the CC company for the Exchange rate Shenanigans but the order show in STG in the AS order page?

 

Make sure you choose the Euro / ireland option in the footer if the site doesn’t auto detect you. That will ensure all pricing is in euro and irish vat etc. 

[Georgeconna]

On Partially or AS, AS detected and set it as Euros, I did not see any option on partially but I'll give take another look. thanks

update went back in and the E magically appeared . Sorted.

Edited 15 hours ago by Georgeconna