Hattons launch 'Irish' range of Genesis Coaches

[Horsetan]

35 minutes ago, Colin_McLeod said:

Fancy a detailed study of Google Maps?  lol  

There's a few parts of Google Maps for Ireland that don't seem to have been updated since the early 2000s as the overhead view is very low-res

[minister_for_hardship]

4 hours ago, Colin R said:

I am not sure if I have asked this question before ( but I think I may have), but I do wonder how many coach bodies survive today at various farms and stables around Ireland

They were quite popular as holiday homes in west and east Cork and Fountainstown. Coaches, old buses, even a tram as a greenhouse. There's still a (very) small handful left if you know where to look.

 

[Noel]

4 hours ago, murphaph said:

Rails are taking their time dispatching my order. Paid at 2pm on Saturday and still showing as unfulfilled.

Same

[amdaley]

On 24/9/2024 at 6:53 PM, DJ Dangerous said:

Checked my Hatton's pre-orders against my Rails invoice today, and I'm also missing an orange an black coach.

Emailed Rails to query and they said:

"Hello,

Unfortunately the orders have been invoiced as placed with Hattons, unfortunately I am unable to add items as I am unable to edit, these have been imported from Hattons and we can't see any further information unfortunately.

KInd regards"

I gave them my Hatton's order number in my mail, and offered to forward my Hatton's confirmation email to them, but it seems that their hands are tied.

I had a similar problem.

My order which still hasn't been dispatched included two lighting units which were supposed to be free of charge as there were two faulty units in a previous Hattons order.

I was charged £13.26 for the two units & Rails said there was nothing they could do.

If the order was for anything else beside these coaches I would have cancelled which I left them know in no uncertain terms, not that ther cared I'd say.

The customer always gets caught 

 

4 hours ago, Colin R said:

I am not sure if I have asked this question before ( but I think I may have), but I do wonder how many coach bodies survive today at various farms and stables around Ireland

I'd say they're all well rotten by now.

[Fowler4f]

Working Lights !

Edited September 26 by Fowler4f
Add video.

[DJ Dangerous]

On 24/9/2024 at 10:03 PM, StevieB said:

So, does that mean you’ve paid for something that’s not been delivered? They’re clearly unconcerned about two versions of your order, one you got from Hattons and one Hattons sent them.

Stephen

 

Sorry, @StevieB. I should have been clearer. I checked this before paying, to trouble-shoot in advance. Paid for the order this morning, and now await a postage price.

[Tarabuses]

3 hours ago, amdaley said:

I had a similar problem.

My order which still hasn't been dispatched included two lighting units which were supposed to be free of charge as there were two faulty units in a previous Hattons order.

I was charged £13.26 for the two units & Rails said there was nothing they could do.

If the order was for anything else beside these coaches I would have cancelled which I left them know in no uncertain terms, not that ther cared I'd say.

The customer always gets caught 

 

I would think that your claim for two faulty units lies with Hattons not Rails.  If you can contact them I'm sure they deal with this. 

[K801]

was a deposit asked for during pre ordering? I can't remember if I paid a deposit or not

thanks

[Edo]

On 16/5/2024 at 9:26 PM, patrick said:

Thursday May 15th 2024. The last train on the South Waterford Line leaves Grange headed for the Cork  fiddle yard. There the rolling stock will be boxed and work will begin dismantling the layout.

Maureen and I have decided it is time for us to move, first to a rental property near her mom who needs more and more help by the day and then look for home with with a garden, something we did not have in a condo and sorley missed. Of course a train room will be a requirement in any new house!

 

 

 

On 21/5/2024 at 8:47 PM, Metrovik said:

Where else would you get customer service this efficient? Thanks.

 

3 hours ago, Noel said:

Same

Ditto

[murphaph]

9 minutes ago, K801 said:

was a deposit asked for during pre ordering? I can't remember if I paid a deposit or not

thanks

No deposit was required to place a pre-order.

[Branchline121]

5 hours ago, Horsetan said:

There's a few parts of Google Maps for Ireland that don't seem to have been updated since the early 2000s as the overhead view is very low-res

The GeoHive Maps also have satellite imagery that is, in many cases, much higher quality than Google Maps; although the satellite imagery is all pre-2015..

[StevieB]

1 hour ago, Tarabuses said:

I would think that your claim for two faulty units lies with Hattons not Rails.  If you can contact them I'm sure they deal with this. 

I think that would be rather difficult as Hattons no longer exists, hence the involvement of Rails to complete matters.

Stephen

[Colin_McLeod]

Hattons still exists. It has been declared solvent. It is in the process of voluntary winding up so if you want to make a claim I suggest doing it quickly. 

[jhb171achill]

22 hours ago, raymurph said:

Thanks for all this info Jhb. As a follow on question:

I am planning on running this b'n't 6 wheel brake van at the end of a train of b'n't MM cravens and b'n't IRM Park Royals pulled by a silver or b'n't CIE roundel diesel A class. Sometimes also pulled but a IR livery 121. Would this be close enough to prototypical?

And as my layout is a dead end branch line, once the loco does a run around to the other end of the carriages for the return journey should the 6 wheel brake be run around to the new back end of the train as well?

 

Many thanks

Raymurph

The BnT 6w brake will be authentic with the following vehicles: in green OR original-version BnT, Bredins, all types of laminates, Park Royals; even the odd ex-GNR K15 still in GNR livery - brown or blue and cream. Or, original BnT version only, Cravens. Locos - A, C, B101 classes in silver, green, black or black'n'tan. B121s in grey or bralck'n'tan. B141s, and at a stretch B181s in BnT.

Anything in Supertrain livery or the later IE / IR liveries would not be authentic. Any fitted wagons on the back of a train would only be grey, as the brown wagon livery wasn't introduced until 1970 by which time the last of these vans had been withdrawn.

In operational terms, with vacuum braked / fitted rolling stock, it didn't matter where the brake vehicle was situated, but in the case of loose-coupled stock it had to be at the end. So, if your layout has a goods train coming in (pre-1970, loose-coupled grey 4 wheled wagons), you have to shunt the van to the end before departing again. With your passenger set, it does not need to be shunted.

If you're operating a mixed train, like Loughrea, Kenmare, Ballinrobe and Foynes had in their final days, the fitted stock, namely the coach / coaches will be behind the locomotive, thus ensuring continuity of vac brake, with loose coupled wagons and a guard's van behid that.

Hope that helps!

Edited September 27 by jhb171achill

[StevieB]

11 hours ago, Colin_McLeod said:

Hattons still exists. It has been declared solvent. It is in the process of voluntary winding up so if you want to make a claim I suggest doing it quickly. 

I stand corrected, thanks.

Stephen

[Darius43]

Arrived today

 

Cheers

Darius

[amdaley]

18 hours ago, K801 said:

was a deposit asked for during pre ordering? I can't remember if I paid a deposit or not

thanks

I didn't pay one anyway.

[BosKonay]

2 hours ago, Darius43 said:

Arrived today

 

Cheers

Darius

Great snaps and lovely wee things. 

[popeye]

3 hours ago, Darius43 said:

Arrived today

 

Cheers

Darius

Nice pictures 

I see from your second picture the lower foot step is a little out of line.

This happened to mine.

It catches on the axle box and needs to be pulled out a little, as these are metal it is easily done.

[Fowler4f]

1 hour ago, popeye said:

Nice pictures 

I see from your second picture the lower foot step is a little out of line.

This happened to mine.

It catches on the axle box and needs to be pulled out a little, as these are metal it is easily done.

Well spotted eagle eye Popeye, I will check mine even though they run ok.

[murphaph]

Anyone else waiting over a week from payment to get a shipping notofication?

[ttc0169]

4 hours ago, murphaph said:

Anyone else waiting over a week from payment to get a shipping notofication?

Yes

[Billycan]

1 hour ago, ttc0169 said:

Yes

Me too.  Just wondering if the orders that have been received have come to Ireland or are the UK orders.

[DJ Dangerous]

I wonder what order Rails of Sheffield are processing orders in?

By invoice number, by Rails order number, by Hatton's order number, by location, by order size, or is it just random?

Also wonder is it only the black and orange coaches that people are missing? I think that @leslie10646 and @jhb171achill said that theirs are missing.

As an aside, Rails can at times be slow to ship, and to communicate. I don't think they were prepared for the general business increase after Hatton's passed away. One of my recent orders took about a week and a half, maybe more, to ship. Another, a replacement loco, was shipped with no communication. I didn't receive a reply when I asked for a shipping update, but a week or two later, DHL contacted me about a parcel from Rails, which ended up being that loco.

Probably doing their best with what resources they have.

[jhb171achill]

I contacted Rails about my missing stuff.

Email: no answer.

Phone call: we’ll look into this and get back to you (about 10 days ago). Loud silence so far.

Yes, I guess they’re overwhelmed, but I will hold me powder for the time being.

But I DID order one of everything, and I will expect to get that.

[DJ Dangerous]

10 minutes ago, jhb171achill said:

I contacted Rails about my missing stuff.

Email: no answer.

Phone call: we’ll look into this and get back to you (about 10 days ago). Loud silence so far.

Yes, I guess they’re overwhelmed, but I will hold me powder for the time being.

But I DID order one of everything, and I will expect to get that.

 

Oh, that's because I warned them about you in advance.

Told them that you're a Nigerian 419 scammer, and to block your email and fob you off if you call.

I'm on commission, you see, so they listen to me.

Being serious, though, in case it helps anybody else, maybe some of us could PM each other with invoice numbers, order numbers etc, to try paint a picture of who has and hasn't received their orders, and try figure out what is going on.

Happy to volunteer as point man for anybody who wants to get in touch with me.

[Colin R]

I wonder if other groups are having the same issues ie non-Irish modellers, it would be interesting to hear from them as well.

Over on the other site https://www.rmweb.co.uk/search/?q=hattons coaches &quick=1&type=forums_topic

There has been a lot of chat about these coaches, it appears that some of the coaches for the UK market were also in this (2nd?) batch and have only just arrived as well, so you are not alone on this one.

I emailed one guy there and was told that his order is not due for a month or so making it a 3rd batch. he also went on to say that many from the 1st batch sold out so quickly, that he thinks there is a demand for a second or even a third run at some point, but when that is who knows, I think they even surprised Hatton's/ Rails at just how popular this range has become.

With the introduction of the 48-footers, I am sure these are going to be around for a long time. 

Edited September 29 by Colin R

[Metrovik]

Spoke to rails on Friday by phone and the nice gentleman said they're just completely overwhelmed but are trying their best to get to them. I'd be surprised if we don't get shipping emails this week.

[chris]

hmmm.... you all have yours already. I paid for mine 10 days ago now and still not processed...

paid within a few hours of invoice being emailed to me

 

 

[Wexford70]

1 hour ago, chris said:

hmmm.... you all have yours already. I paid for mine 10 days ago now and still not processed...

paid within a few hours of invoice being emailed to me

 

 

same

 

[Westcorkrailway]

I paid for mine minutes (seconds might be a more accurate way to describe it!) after receiving my email. I haven’t even got a sniff of when mine are coming. I’d have liked to have got the chance to get them before I return to collage! 

[Edo]

Hi Guys

I'd say Rails are going in the same order that the invoices went out......i was among the last to get one so im not surprisesd. Also id say Uk deliveries seem to be going out - thats a big anount....all of us outside Brexitstan will have to wait....brexit has made moving goods a bureaucratic nightmare and all those commerical invoices in triplicate to all our individual addresses that have to be processed individually...this is a small family business - not Amazon.....hopefully Mr Starmer can work out something with the EU in the medium term cos its killing small UK businesses.....

[Mike 84C]

Paid for mine last week, not had a shipping date yet. As Metrovik says probably overwhelmed, just have to be chilled about it all.

[meathdane]

1 hour ago, Edo said:

Hi Guys

I'd say Rails are going in the same order that the invoices went out......i was among the last to get one so im not surprisesd. Also id say Uk deliveries seem to be going out - thats a big anount....all of us outside Brexitstan will have to wait....brexit has made moving goods a bureaucratic nightmare and all those commerical invoices in triplicate to all our individual addresses that have to be processed individually...this is a small family business - not Amazon.....hopefully Mr Starmer can work out something with the EU in the medium term cos its killing small UK businesses.....

In Fairness to Rails, anytime I've ordered anything, they've been prompt about getting it sorted and out, I'm sure this is a massive undertaking for them, and kudos to them for it, we've waited nearly 2 years for these. What's a couple more weeks in the grand scheme of things? Besides if all we're worried about is our model coaching stock being a bit late, we have it pretty easy all things considered! I'm sure this time next month we'll be enjoying our new shiny coaches and worrying about the Park Royals next

[murphaph]

I certainly wouldn't criticise them because they are swamped. I'm glad somebody took the project on. It could have simply died with Hattons. Having said that, Rails bombard me with spam emails, almost daily. Can someone in there not put together a short email explaining the situation? A small bit of communication would go a very long way.